Shahil Jyash Kumar

• Coordinate with airline staff, airport operations, and security teams to maintain efficient passenger flow in a high-volume environment serving thousands of travelers daily.
• Assisted passengers with directions, check-in guidance, and general airport information.
• Provided support for travelers with special needs, elderly passengers, and families.
• Maintained organized and safe lobby areas.
• Resolved passenger questions and concerns quickly and professionally.

• Managed insurance policy administration including renewals, cancellations, and documentation updates while ensuring regulatory compliance.
• Analyzed customer portfolios using Salesforce CRM to identify service opportunities, increasing cross-sell revenue by 15% within 18 months .
• Coordinated group policy renewals and collaborated with internal teams to maintain uninterrupted coverage.
• Maintained detailed documentation and administrative reports to support operational monitoring and compliance.

• Assisted in recruitment, employee onboarding, and record management.
• Redesigned HR filing and document tracking processes, reducing administrative processing time by approximately 20% .
• Coordinated training programs and managed logistics for HR events.
• Developed agendas, meeting notes, and presentations for senior leadership.
• Maintained employee data integrity and resolved administrative inquiries promptly.