Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AccountManager

Shahinaz Abuzayd

Admin/ Translator
Maa'moura,Khartoum

Summary

Dedicated Admin and Translator, offering 16 years of experience in both fields. With expertise in anticipating needs and proactively identifying/ resolving problems. Excellent conflict management skills supported by trainings in CM. Organized and diplomatic communicating with stellar time management and multitasking expertise. Has a proven track record working in fast-paced environments. Strong decision making skills, self-motivated work ethic with ability to perform effectively in independent or team environments. Hardworking team player with strong organizational skills and experience supporting program needs and managing projects working with little to no supervision.

Demonstrated success in international settings providing range of document translation services. Versed in producing accurate translations for business, government and cultural application.

Background includes working in multicultural environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in Arabic to English (and vice versa) translation.

Overview

4
4
Languages
9
9
years of post-secondary education
17
17
years of professional experience

Work History

Freelance Translator

Self employed
Khartoum, Khartoum
01.2018 - Current
  • Apply cultural understanding to discern specific meanings beyond literal written words.
  • Communicate effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Consult specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Provide verbal summaries of non-English documents for immediate use.
  • Review final works to spot and correct errors in punctuation, grammar and translation.
  • Translate documents in English and Arabic.
  • Maintain knowledge of developments in English language to effectively update existing translations to meet contemporary trends in communication.
  • Maintain message content, tone and emotion as closely as possible
  • Attend different meetings to provide accurate consecutive translations of conversations between members.

Facilities Management Assistant

United Nations African Union Hybrid Operation in Darfur (UNAMID)
Khartoum, Khartoum
09.2017 - 12.2017
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote working environment.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day assignments set by the Facilities Management Officer and coordinated with same for establishment of priorities.
  • Oversaw maintenance activities in the Facilities Management Unit (ground maintenance, accommodation, sanitations, catering, vector services, cleaning and etc.) and coordinated with Engineering Section to do the necessary maintenance work.
  • Ensured that the UNAMID premises and accommodations are well maintained.
  • Received requests for repairs, generated appropriate work orders and dispatched them to the appropriate trade shops for action.
  • Followed-up on pending matters.
  • Prepared and transmitted the monthly occupancy report and the FMU reports to Chief Facilities Management Unit in El-Fasher.
  • Ensured that all check-in/out for accommodation, cash receipt vouchers for non-UNAMID staff as well as monthly occupancy report are kept in place for future reference and audit.
  • Supervised movement of offices and accommodation furniture by the casual laborers and ensured they are recorded and transmitted, ensures proper key control of all premises.
  • Recorded and reported deficiencies in the delivery of contractual cleaning services and also maintained attendance records for the unit.

Translator/ Interpreter/ Admin

United Nations African Union Hybrid Operation In Darfur (UNAMID)
Khartoum, Khartoum
07.2015 - 08.2017
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Reviewed final works to spot and correct errors in punctuation, grammar and translation.
  • Provided verbal summaries of non-English documents for immediate use.
  • Translated documents in English and Arabic.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Provided translation service for the Head of Office (HoO), the Senior Administrative Officer (SAO) and other KLO sections.
  • Translated incoming Note Verbales, memos, letters and other forms of incoming correspondence between UNAMID/ KLO and the Government of Sudan.
  • Translated, compiled and prepared daily press/ news reports and releases for the HoO.
  • Translated specific press reports for the HoO and SAO.
  • Provided daily interpretation service to the HoO, SAO and other KLO sections.
  • Provided interpretation for meetings within KLO (i.e. meetings involve HoO, SAO and other KLO team leaders with the officials of the Government of Sudan (GoS) authorities such as MoI, MoD, NISS and Darfurian movements).
  • Provided interpretation for meetings outside KLO (i.e meetings at different GoS HQs and embassies, those meetings involve UNAMID and GoS officials).
  • Provided interpretation for other UN bodies visiting Sudan, PoE.
  • Maintained knowledge of developments in English language to effectively update existing translations to meet contemporary trends in communication.
  • Supported operations by translating key departmental documents and materials.
  • Maintained message content, tone and emotion as closely as possible.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Attended meetings to provide accurate consecutive translations of conversations between members.
  • Conducted research, gathered information from multiple sources and presented results.
  • Assumed all duties of administrative staff during their leaves, absences and vacations.
  • Provided administrative assistance to the administrative unit.
  • Provided backup assistance in the absence of admin support staff.
  • Performed any other administrative duties as directed by the SAO.
  • Replicated flow, style and overall meaning of original texts.

Translator/ Interpreter

United Nations African Union Hybrid Operation in Darfur
Al Fashir, North Darfur
01.2009 - 06.2015
  • Provided timely translation and interpretation services to the Office of the Head of Office, Sector North.
  • Provided administrative support to the Head of Office Sector North.
  • Liaised with the local authorities with regard to Sector North work plan.
  • Liaised with the local community and IDPs leadership in the IDPs camps.
  • Took part of all Sector North’s field trips, assessment missions to the team sites and the field.
  • Carried out other duties as directed by the Head of Office Sector North.
  • Translated incoming and outgoing mission documents.
  • Prepared translation and interpretation unit data base for the mission.
  • Provided revision on mission written tests and interviews.
  • Translated daily broadcasts and local documents.
  • Translated all media materials.
  • Provided translation on daily based activities in the section.
  • Provided any other required forms of translation.
  • Carried out any other duties as directed by the supervisor.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Supported operations by translating key departmental documents and materials.
  • Provided verbal summaries of non-English documents for immediate use.
  • Maintained knowledge of developments in English language to effectively update existing translations to meet contemporary trends in communication.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Replicated flow, style and overall meaning of original texts.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Reviewed final works to spot and correct errors in punctuation, grammar and translation.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Attended meetings to provide accurate consecutive translations of conversations between members.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone and emotion as closely as possible.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.

Administrative Assistant

United Nations African Union Hybrid Operation in Darfur
Al Fashir, North Darfur
06.2008 - 01.2009
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained staff directory and company policy handbook for human resources department.
  • Monitored work calendar and scheduled appointments, meetings and travel.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained complex digital filing system.
  • Generated reports, typed letters and prepared presentations for maximum impact and results.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepare and monitor the section’s leave plans to ensure continuous smooth work flow while other staff members are on leave, especially during holidays.
  • Consolidate monthly requests for office supplies for the section
  • Establish and maintain a proper filing system
  • Process mops for staff going on official trips and other documents for signature
  • Translate from Arabic into English language correspondences received and interview questions for national staff.
  • Assist in the national staff recruitment process by consolidating interview forms and reports.
  • Assist in the helpdesk unit in the provision of CITS services.

Freelance Translator, Interpreter, Volunteer

Freelanced with NGOs,Press Agencies,Schools in Press Translation,Conference Interpretation, PIO
Khartoum, Khartoum
03.2004 - 05.2008
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Translated documents in Arabic and English.
  • Conferred with representatives of local governments to assess and meet community needs.
  • Provided immediate responses to questions from volunteers.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Organized and managed events and projects as part of community support services.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Maintained message content, tone and emotion as closely as possible.
  • Planned and delivered numerous activities and special events.
  • Developed monthly schedules and assignments for volunteer staff.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Organized special events and service drives to support needs of populations.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Worked with program supervisors to implement changes and better serve target groups.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Assisted program manager with planning and fundraising responsibilities.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Developed and deepened partnerships with related organizations with similar missions.
  • Teamed with community organizations and government agencies to increase outreach and service utilization.
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Attended meetings to provide accurate consecutive translations of conversations between members.
  • Supported operations by translating key departmental documents and materials.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Provided verbal summaries of non-English documents for immediate use.
  • Built and maintained cordial relationships with the various Government agencies in order to facilitate effective media and press services
  • Obtained background information of events
  • Maintained up-to-date information on membership of the corporation and of governments, missions, delegations, governmental and non-governmental bodies and other constituents.
  • Exchanged information relevant to conference services with the institutions and entities engaged in the conference.
  • Translated press documents, news and news stories, media production and reproduction.
  • Taught English language as a foreign language in a number of schools, institutions and communities.

Education

Master of Arts - Translation And Interpretation

University Of Khartoum
Khartoum
02.2016 - 02.2018

MBA - Business Administration And Management

Sudan International University
Khartoum
01.2016 - 12.2017

Higher Diploma in Arts (Post Graduate Diploma) - Translation And Interpretation

University Of Khartoum
Khartoum
01.2005 - 12.2005

Bachelor of Arts - English Language And Literature

Neelain University
Khartoum
11.1999 - 12.2003

Skills

    Skilled interpreter and translator

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Additional Information

Trainings, workshops and courses

  • 2017: Protection of Civilians, UNAMID KLO
  • 2014: Ethics in the Work Place, UNAMID HQ.
  • 2013: United Nations’ Sexual Harassment and Abuse Training, UNAMID HQ. 2011: Negotiation Skills and Effective Mediation, UNAMID HQ.
  • 2010: Introduction to conflict Management, UNAMID HQ.
  • 2010: Office management and Administrative Skills, Institute of Leadership & Management- Joint Efforts Group ILM/ JEG & UNAMID HQ.
  • 2010: Professional Ethics and Integrity in Our Daily Work, UNAMID HQ.
  • 2009: Report Writing- Basic Skills, UNAMID HQ.
  • Sep-Dec 2007: Principles of Professional Journalism and Radio Production training, United Nations Mission in Sudan (UNMIS) in cooperation with Fondation Hirondelle, Swedish Free Mission (SFM) and SudMedia International, Khartoum.
  • Sep 2007: Development Studies Course, the Swedish Free Mission(SFM), Khartoum.

Timeline

Freelance Translator

Self employed
01.2018 - Current

Facilities Management Assistant

United Nations African Union Hybrid Operation in Darfur (UNAMID)
09.2017 - 12.2017

Master of Arts - Translation And Interpretation

University Of Khartoum
02.2016 - 02.2018

MBA - Business Administration And Management

Sudan International University
01.2016 - 12.2017

Translator/ Interpreter/ Admin

United Nations African Union Hybrid Operation In Darfur (UNAMID)
07.2015 - 08.2017

Translator/ Interpreter

United Nations African Union Hybrid Operation in Darfur
01.2009 - 06.2015

Administrative Assistant

United Nations African Union Hybrid Operation in Darfur
06.2008 - 01.2009

Higher Diploma in Arts (Post Graduate Diploma) - Translation And Interpretation

University Of Khartoum
01.2005 - 12.2005

Freelance Translator, Interpreter, Volunteer

Freelanced with NGOs,Press Agencies,Schools in Press Translation,Conference Interpretation, PIO
03.2004 - 05.2008

Bachelor of Arts - English Language And Literature

Neelain University
11.1999 - 12.2003

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