Shahla Fatemi Monfared
Summary
Experienced , Hard- Working and skilled furniture sales rep known for excellent Customer Service skills , attention to detail and timeliness .My career spans over 25 years of experience in furniture sales and management . I am also backed by all my previous employers as nationally awarded sales representative,
Overview
40
40
years of professional experience
Work History
Sales Consultant
Havertys
07.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maximized customer retention by resolving issues quickly.
Sales Consultant
American Signature Furniture
03.2021 - 07.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
Macy's
08.2016 - 03.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
Furniture Fair
11.2015 - 06.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Head of Operations and Merchandise.
Charles & Keith
01.1984 - 02.2004
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Documented purchasing information in [Software] to maintain detailed and accurate records.
- Forecasted purchasing trends and improved merchandising strategies.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
Head of Operations and Merchandise.
Charles & Keith
01.2006 - 01.2014
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Documented purchasing information in [Software] to maintain detailed and accurate records.
- Forecasted purchasing trends and improved merchandising strategies.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
Education
Bachelor of Arts - Art And Design
Board of American Society of Interior Designers
05.2000
Skills
Customer Service, Furniture Sales, Interior Design, Sales Management and Organization
Timeline
Sales Consultant
Havertys
07.2021 - Current
Sales Consultant
American Signature Furniture
03.2021 - 07.2021
Sales Consultant
Macy's
08.2016 - 03.2021
Sales Consultant
Furniture Fair
11.2015 - 06.2016
Head of Operations and Merchandise.
Charles & Keith
01.2006 - 01.2014
Head of Operations and Merchandise.
Charles & Keith
01.1984 - 02.2004
Bachelor of Arts - Art And Design
Board of American Society of Interior Designers
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