SHAHLO JOHNSON
Baytown
Summary
Experienced and results-driven Logistics Operations Manager and HR Manager with regional expertise, bringing over 17 years of expertise in managing complex logistical operations, compliance, and human resources functions within high-stakes environments. Proven track record of streamlining operations, improving efficiency, and ensuring compliance with military and regulatory standards. Adept at managing daily logistics operations, overseeing shipping and receiving processes, and coordinating with cross-functional teams, including military units. Skilled in overseeing HR functions across multiple regions, fostering associate engagement, optimizing talent acquisition, and ensuring alignment with organizational goals.
Overview
23
23
years of professional experience
Work History
Senior Multi-Unit People Partner
Walmart & Sam's DC
Baytown
08.2021 - Current
- Oversee all HR operations, including payroll, compliance, and workforce strategy, in support of 1,300+ associates and 120 salaried managers across multiple locations.
- Led staffing strategies and retention initiatives, reducing turnover by 28% YoY, and continuing to work toward improving workforce stability.
- Focus on providing an exceptional associate experience, fostering a positive work environment that boosts morale and engagement.
- Actively mentor and develop leaders, resulting in their promotion under my guidance.
- Maintain HR regulatory compliance with local, state, and federal laws.
- Coordinate associate grievances and disputes in a timely and professional manner by finding constructive solutions.
- Monitor and handle associate claims involving performance-based and harassment incidents.
- Instruct senior leaders on appropriate associate corrective steps.
- Discover and resolve complex associate issues that affect management and business decisions.
- Offered guidance and counseling to managers and associates regarding recruitment, associate performance, and complaint investigations.
Regional HR Manager
Senior Care Centers, LTC
04.2010 - 07.2021
- Lead end-to-end HR Operations of 15 skilled nursing home facilities, 1200+ associates, driving consistent HR excellence and compliance.
- Provide expert guidance and counseling to managers and associates on recruitment best practices, performance management, and complaint investigations, resulting in improved leadership effectiveness and associate satisfaction.
- Developed and launched incentive programs and service recognition awards that boosted associate morale and engagement across multiple sites.
- Led the implementation and continuous improvement of progressive discipline processes, supporting fair and effective corrective actions.
- Managed unemployment claims and successfully represented the company during appeals hearings, reducing financial exposure.
- Proactively addressed complex associate relations issues, fostering a positive workplace culture and compliance with legal standards.
Front Office Manager
Crawford Wealth Advisors
Beaumont
05.2007 - 01.2010
- Managed front office operations and ensured smooth daily functionality.
- Supervised reception team and coordinated guest interactions professionally.
- Implemented scheduling procedures to optimize client appointment management.
- Handled client inquiries and provided exceptional customer service support.
- Organized events and meetings to foster client relationships and networking opportunities.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Logistics Operations Manager
TFI International LLC - Central Asia (U.S Military Operations)
04.2002 - 02.2006
- Managed Daily Operations of the business unit in Uzbekistan and Afghanistan, ensuring smooth and efficient logistics supporting U.S. military bases.
- Shipping & Receiving: Directed all aspects of shipping and receiving containers to and from U.S. military bases, ensuring timely and accurate deliveries in compliance with military standards.
- International Logistics Coordination: Managed the shipping process for containers to Afghanistan, ensuring seamless transport and timely delivery across international borders.
- Inventory Clearance: Led the inventory clearance process, ensuring goods met all military and regulatory standards, facilitating the successful entry into U.S. military bases.
- Collaboration with Military Units: Acted as a liaison between the company and military engineers, logistics teams, and other base units, ensuring alignment and compliance with military protocols.
- Problem Resolution: Addressed associate issues, resolved logistical issues, delays, and regulatory challenges, maintaining operational efficiency and minimizing disruptions.
- Process Optimization: Identified and implemented process improvements to logistics operations, enhancing efficiency, reducing costs, and meeting strict deadlines and security requirements.
- Key Achievements: Created and Implemented a streamlined process for coordinating base access, medical and security screening, resulting in the Department of U.S. Base Access Control setting a new standard for managing contractor access to the base.
- Successfully coordinated the timely delivery and clearance of critical materials and supplies to U.S. military bases in Uzbekistan and Afghanistan.
- Streamlined shipping and receiving operations, reducing processing times while ensuring full compliance with military regulations.
- Fostered strong working relationships with military personnel, ensuring smooth communication and operational alignment.
- Led and managed a team of 200+ associates, driving performance improvements and professional development.
Education
Bachelor of Arts - English and Literature
Karshi State University
01.2004
Skills
- Regional Oversight of Multi-Site HR Operations
- Leadership of HR Teams Across 15 Facilities
- Employee Relations & Conflict Resolution
- Labor Law Compliance & Risk Management
- Progressive Discipline & Corrective Action
- Talent Acquisition & Workforce Planning
- HR Policy Development & Implementation
- Performance Management & Coaching
- Payroll & Benefits Administration (1,300 Associates)
- Unemployment Claims Management & Appeals Representation
Languages
- English (Fluent)
- Russian (Fluent)
- Uzbek (Fluent)
Accomplishments
Additional Experience
Field Reporter & Program Host
Local TV Station, Karshi Uzbekistan
Created and hosted a broadcast program promoting health awareness and youth development , conducted interviews, reported on social topics, and engaged the community through media.
Languages
Russian
Professional
Uzbek
Professional
Timeline
Senior Multi-Unit People Partner
Walmart & Sam's DC
08.2021 - Current
Regional HR Manager
Senior Care Centers, LTC
04.2010 - 07.2021
Front Office Manager
Crawford Wealth Advisors
05.2007 - 01.2010
Logistics Operations Manager
TFI International LLC - Central Asia (U.S Military Operations)
04.2002 - 02.2006
Bachelor of Arts - English and Literature
Karshi State University
Similar Profiles
Arturo DingleArturo Dingle
Heavy Equipment Operator at Sam's Club, DCHeavy Equipment Operator at Sam's Club, DC
Deborah S CleekDeborah S Cleek
Asset Protection Operation Manager at Sam's DC 8232Asset Protection Operation Manager at Sam's DC 8232
Ricchezzadec LocklearRicchezzadec Locklear
Hauler at Walmart DC 6040Hauler at Walmart DC 6040
Selena NashSelena Nash
Patient Care Technician at Mid-JeffersonPatient Care Technician at Mid-Jefferson
Anicha CharlotAnicha Charlot
ER & Floor RN at Bayside HospitalER & Floor RN at Bayside Hospital