Shahnaj Chowdhury
Sterling Heights
Summary
Dynamic and detail-oriented Logistics Customer Service Representative at Universal Logistics Holdings Inc., with a strong track record of optimizing supply chain operations and delivering exceptional service. Skilled in coordinating with carriers, terminals, and freight partners to ensure timely and accurate shipment execution. Adept at managing billing, data entry, and documentation with precision, while leveraging communication and problem-solving abilities to address customer concerns and resolve logistics challenges. Thrive in fast-paced environments, consistently contributing to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Logistics Customer Service Representative
Universal Logistics Holdings Inc.
Warren
2023.08 - Current
- Processed and managed customer invoices and billing documents according to client specifications.
- Supported accounts receivable and payable processes by ensuring accurate financial transactions.
- Coordinated shipments and resolved inquiries as primary contact for customers, carriers, and terminal operators.
- Monitored shipments by collaborating with steamship lines, rail carriers, and port authorities for timely delivery.
- Audited shipping and financial documents for accuracy and compliance with policies and regulations.
- Updated customer web portals with billing information and shipment data for compliance tracking.
- Resolve logistics issues, including shipping delays and order discrepancies, to maintain customer satisfaction.
- Identified inefficiencies in service workflows and proposed solutions to enhance operational efficiency.
Dental Assistant and Receptionist
Happy Smile Family Dental
Warren
2021.02 - 2023.08
- Preparing patients for dental work
- Assisting dentists in managing medical and dental related tasks
- Providing great customer service to patients
- Worked with insurance providers for payment collection
- Assisted in scheduling patient appointments and follow-up visits
- Worked with patients to establish payment plans and address billing inquiries
Education
Bachelor of Science - Clinical Diagnosis
Oakland University
Auburn Hills, MI05.2025
Associate of Science - Science
Wayne County Community College
Detroit, MI05.2021
High School Diploma -
Hamtramck High School
Hamtramck, MI2018-06
Skills
- Effective Communication:
Strong written and verbal communication skills for interacting with customers, carriers, and internal teams across all levels - Proficiency in ATLAS System:
Skilled in using ATLAS for customs processing, shipment tracking, and compliance documentation - Data Management and Entry Accuracy:
Capable of managing large volumes of logistics data with precision, ensuring accurate entry and reporting - Attention to Detail:
Highly detail-oriented with the ability to identify discrepancies in documentation, billing, and shipment records - Problem-Solving Abilities:
Proactive in identifying issues and implementing timely and effective solutions to support seamless supply chain operations - Logistics and Transportation Operations:
Solid understanding of logistics workflows, transportation management systems, and end-to-end supply chain processes
- Microsoft Office Suite Proficiency:
Skilled in Excel, Word, and Outlook for data analysis, reporting, and internal/external communication - Analytical Thinking:
Ability to interpret data trends and performance metrics to make informed decisions and process improvements - High-Pressure Adaptability:
Experienced in working effectively in fast-paced, deadline-driven logistics environments - Flexibility and Adaptability:
Quick to adjust to changing priorities, customer needs, and supply chain disruptions - Risk Identification and Mitigation:
Competent in recognizing potential risks in transportation and logistics and recommending preventive actions - Transportation and Freight Management:
Familiar with coordinating freight via steamship lines, rail, port authorities, and freight forwarders to ensure on-time delivery
Languages
Bengali
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Coordinated cross-functional efforts to improve delivery timelines and reduce delays
- Trained new team members on logistics procedures and systems
- Conducted audits and resolved billing or documentation discrepancies
- Maintained customer web portals and updated shipment data
- Supported month-end reporting and shipment reconciliation
- Liaised with carriers, freight forwarders, and terminals to track and expedite shipments
References
References available upon request.
Timeline
Logistics Customer Service Representative
Universal Logistics Holdings Inc.
2023.08 - Current
Dental Assistant and Receptionist
Happy Smile Family Dental
2021.02 - 2023.08
Bachelor of Science - Clinical Diagnosis
Oakland University
Associate of Science - Science
Wayne County Community College
High School Diploma -
Hamtramck High School