Summary
Overview
Work History
Education
Skills
Timeline
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Shahnaseeb Butt

Chicago,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Order Fulfillment Associate

Shahman Consulting, LLC
09.2020 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Trained new associates on basic and advanced shipment procedures.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Followed procedures for control and distribution of completed products in line with shipment plans.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.

Front Desk Associate

Butchers & The Burgers
07.2019 - 11.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained transaction security by verifying payment cards against identification.
  • Asked customers questions to meet special requests.

Sales Associate Intern

Staples, The Office Supply Superstore
08.2017 - 10.2017
  • Organized company files and created support system to decrease workload and increase productivity.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Bachelor of Arts - Anthropology

University of Illinois At Chicago
Chicago, IL
05.2024

High School Diploma -

Albert G Lane Technical High School
Chicago
06.2017

Skills

  • Love & Compassion for pets
  • Practice Management
  • Product Presentation
  • Team Player
  • Customer Loyalty
  • Originality and Creativity
  • Health and Safety Procedures
  • Pallet Building
  • Merchandising and Display
  • Team Goals
  • Update Signs
  • Reading Comprehension
  • Work Prioritization
  • Customer Order Fulfillment
  • Warehouse Coordination and Support
  • Effective Working Relationships

Timeline

Order Fulfillment Associate

Shahman Consulting, LLC
09.2020 - Current

Front Desk Associate

Butchers & The Burgers
07.2019 - 11.2019

Sales Associate Intern

Staples, The Office Supply Superstore
08.2017 - 10.2017

Bachelor of Arts - Anthropology

University of Illinois At Chicago

High School Diploma -

Albert G Lane Technical High School

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Shahnaseeb Butt