Shahnaz Hamade
Dearborn,MI
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
11
11
years of professional experience
Work History
RELATIONSHIP MANAGER
Milestone
01.2022 - Current
- Acquired $52 million in AUM within six months through strategic prospecting, relationship building, and effective investment strategies.
- Maximize revenue growth within entities-
- Create personal relationships with attorneys utilizing firm-wide qualified settlement funds, thereby deepening business relationships law firms
- Responsible for maintaining and growing business pipeline for each law firm, creating clearer picture of settlement planning and fee deferral opportunities
- Deepen current relationships with existing clients by catering to their specific needs, which will lead to further opportunities
- Create personalized relationships with attorneys whereby clients are educated on services, their questions are answered, and communication is seamless
- Serve as first point of contact for all client inquires and requests
- Responsible for attending industry events to personalize client relationships and build opportunities
- Prepare and deliver presentations to current clients and potential opportunities
- Maintain accurate records by utilizing Salesforce for leads & opportunities
- Market Milestone's suite of services across all entities
- Maintain relationships with Industry partners (i.e Financial Advisors, Banking relationships, Administrators, Industry Organizations)
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
EXECUTIVE ASSISTANT
The McGuire Group
07.2021 - 01.2022
- Supported CEO, VP of RCA Healthcare Management and CHRO
- Travel to all facilities and engaging in Management briefings
- Supported Leadership program initiatives throughout facility
- Review and update Policies and Procedures
- Act as main contact for 12 LTC facilities managing all inquires
- Assist Human Resources as HR Corporate Contact for Leave Administration, Terminations and Benefits
- PointClick Care Administrator - giving access to all MD, PA & NP at facilities
- HPN Coordinator - NYS DOH
- People Operations Management.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
ADMISSIONS COORDINATOR
Medaille College
03.2019 - 07.2021
- Handled over 2000 applicants in one fiscal year
- Worked closely with on ground Representatives
- Maintained student portfolios to reach successful admission
- Oversaw Inter-related workflow processes
- Meet with faculty and discussed student and departmental related operations
- Worked collaboratively with team members to reach term goals.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
HUMAN RESOURCES GENERALIST
Peregrine Senior Living
11.2012 - 03.2019
- Implemented employee engagement initiatives that led to 15% reduction in turnover rates among workforce of over 150 employees
- Responded to Human Resource related inquires
- Assisted in payroll processing
- Created and distributed internal communication regarding status changes, benefits and company policies
- Administer new employee on-boarding and orientation
- Developed and maintained Talent Management processes
- Monitored employee morale and company culture
- Collaborated to develop effective recruitment strategies
- Processed complaints regarding sexual harassment, discrimination
- Conducted exit interviews and recommended corrective action if necessary.
Education
MASTER OF ARTS - Organizational Leadership
Medaille University
Buffalo, NY01.2021
BACHELOR DEGREE - Psychology and Counseling
University At Buffalo
Buffalo, NY01.2019
Skills
- People Operations
- Human Resources
- Communication
- Leadership
- Solution Management
- Financial Planning Processes
- Business Relationship Cultivation
- Client Acquisition
Websites
Languages
Arabic
Native or Bilingual
Timeline
RELATIONSHIP MANAGER
Milestone
01.2022 - Current
EXECUTIVE ASSISTANT
The McGuire Group
07.2021 - 01.2022
ADMISSIONS COORDINATOR
Medaille College
03.2019 - 07.2021
HUMAN RESOURCES GENERALIST
Peregrine Senior Living
11.2012 - 03.2019
MASTER OF ARTS - Organizational Leadership
Medaille University
BACHELOR DEGREE - Psychology and Counseling
University At Buffalo
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