Shahnaz Malakooti
S
Torrance,CA
Summary
Compassionate caregiver with a proven track record at IHSS, adept at providing emotional support and daily living assistance. Recognized for enhancing customer satisfaction through effective problem-solving and strong communication skills. Committed to maintaining a safe environment while ensuring clients receive respectful and dependable care. Flexible and dedicated to meeting individual needs.
Overview
4
4
years of professional experience
Work History
Caregiver
IHSS
06.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Macys Department Store
08.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Fashion Design
El Camino College
Torrance, CASkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Emotional support
- Basic housekeeping
- Personal hygiene assistance
- Multitasking and organization
- Daily living assistance
- Meal preparation
- Compassionate care
- Housekeeping tasks
- Strong ethics
- Verbal and written communication skills
- First aid and safety
- Patient companionship
- Flexible schedule and availability
- Medication and appointment reminders
- Supportive companionship
Languages
Persian
Full Professional
Timeline
Caregiver
IHSS
06.2023 - Current
Sales Associate
Macys Department Store
08.2021 - 06.2023
No Degree - Fashion Design
El Camino College
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