Summary
Overview
Work History
Education
Skills
Timeline
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Shahnaz M Lombardi

San Jose,California

Summary

Goal-oriented [Job Title] driven to help students focus on learning by maintaining discipline and equipping teachers with successful classroom strategies. Enthusiastic Vice Principal eager to build productive relationships with students, teachers and staff. Friendly and outgoing to relate to people of all backgrounds. High-energy Vice Principal familiar with managing schedules, student activities and events. Demonstrated knowledge of effective recordkeeping and reporting. [Number] years in education. Results-oriented [Job Title] bringing [Number] years of education and leadership experience. Strategic planner and analytical problem solver. Focused, hardworking and adaptable. Enthusiastic Assistant Principal offering [Number]-year history of supporting academic administration functions. Motivated to improve relationships among faculty, students and administrators. Personable and outgoing with skill in building rapport with diverse cultural and socioeconomic backgrounds.

Overview

29
29
years of professional experience

Work History

Sales Associate

Macys Department Store
09.2005 - 02.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Training Manager

Starwood Hotels, Bangladesh
01.2004 - 06.2005
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Coordinated technical training and personal development classes for staff members.
  • Assisted in development of employee assessments to measure training value.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.

Education Manager

Pan Pacific Hotels, Bangladesh
01.1996 - 12.2003
  • Managed educational program budget and prepared monthly reports.
  • Planned and coordinated educational events and activities such as [Type] and [Type].
  • Conducted surveys with students upon course completion to gather feedback for improvement.
  • Scheduled and attended student meetings and recorded meeting minutes for faculty.
  • Trained faculty and staff to develop courses in learning management systems.
  • Answered phones and maintained student records for education department.
  • Designed content for [Number] [Type] courses per semester.
  • Attended continuing education workshops to enhance skills and apply new [Type] methodologies.
  • Designed and implemented educational programs and events such as [Type] and [Type].
  • Trained staff during demonstrations, meetings, conferences, and workshops.

Research Assistant

Proshika, A Non Govt. Organization
01.1993 - 12.1995
  • Performed statistical, qualitative, and quantitative analysis.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Reviewed documents and data to identify trends and patterns.
  • Maintained up-to-date records of research activities and results for future reference.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Collaborated with other researchers to develop successful research strategies.

Vice Principal

St. Jude's International School
01.1983 - 12.1992
  • Met with parents to discuss student performance and behavioral issues.
  • Worked with teachers to evaluate policies and enact improvements.
  • Acted as principal for day-to-day running of school as well as key decision making.
  • Monitored student behavior and enforced discipline policies.
  • Monitored student progress and implemented intervention strategies to support student success.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Planned and implemented professional development programs.
  • Enforced disciplinary policy for both students and faculty.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Oversaw scheduling, orientation and other support areas.
  • Led meetings to convey policy changes, gather information, and assess employee thoughts.
  • Reviewed and selected curriculum and technology resources.

English Language Teacher

St. Jude's Spoken English Course
01.1983 - 12.1992
  • Successfully improved [Language]-speaking students' English grammar and vocabulary levels through written and interactive activities.
  • Evaluated student progress to offer recommendations for further development.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Tutored and assisted students to help with English language comprehension and mastery.
  • Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
  • Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
  • Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
  • Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
  • Authored tests and quizzes to evaluate student learning and comprehension.
  • Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
  • Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.

Customer Services Agent

Saudi Arabian Airlines
07.1981 - 12.1983
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Master of Arts - English Language And Literature

Dhaka University
Dhaka Bangladesh
01.1981

Skills

  • Customer Needs Assessment
  • Contract Preparation
  • Inventory Control
  • Payment Processing

Timeline

Sales Associate

Macys Department Store
09.2005 - 02.2010

Training Manager

Starwood Hotels, Bangladesh
01.2004 - 06.2005

Education Manager

Pan Pacific Hotels, Bangladesh
01.1996 - 12.2003

Research Assistant

Proshika, A Non Govt. Organization
01.1993 - 12.1995

Vice Principal

St. Jude's International School
01.1983 - 12.1992

English Language Teacher

St. Jude's Spoken English Course
01.1983 - 12.1992

Customer Services Agent

Saudi Arabian Airlines
07.1981 - 12.1983

Master of Arts - English Language And Literature

Dhaka University

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Shahnaz M Lombardi