Shahnia Ible

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Created a positive customer experience in a super fast pace environment.
• Preparing mix drinks while providing great customer service.

• Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
• Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
• Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
• Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Assisted clients in understanding their available options and helped them select the right service plans for their needs and evaluated the customers' needs and provided service options to meet their requirements. Followed up with customers ensuring their satisfaction with their purchases.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Taught servers to memorize menu ingredients and provide information on preparation methods.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Deployed humor, patience and empathy to resolve customers.
• Communicated with customers on multiple phone lines, through email and live online chat.
• Handled incoming calls from customers who had product complaints.
• Greeted and directed customers.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduling and calendar managements
• Event planning
• Travel arrangements
• Greeting clients
• Organization

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.