Shahnoor Siddiqi
Richmond
Summary
Dedicated professional with expertise in customer relations and team leadership. Proven ability to enhance customer satisfaction and improve operational efficiency within the insurance and retail industry.
Overview
5
5
years of professional experience
Work History
Executive Client Relation- Insurance
Edge- Clients Remote U.S Based
11.2024 - 06.2026
- Assisted customers by answering questions and directing them to the licensed insurance agent.
- Scheduled appointments and managed the agent's calendar.
- Processed client paperwork, applications, and policy documentation.
- Maintained accurate client records and updated account information.
- Answered incoming phone calls, emails, and office inquiries.
- Collected required documents for policy applications and renewals.
- Prepared insurance quotes using company software under the supervision of a licensed agent.
- Followed up with clients regarding missing documents, renewals, and appointments.
- Provided excellent customer service and resolved routine account inquiries.
- Organized and maintained confidential client files in compliance with company policies.
- Performed general office and administrative duties, including filing, scanning, and data entry.
- Assisted with marketing efforts, including contacting prospective clients and following up on leads.
Sales and Visuals Manager
G By Guess
09.2022 - 09.2023
- Managed daily store operations, achieving a 15% increase in efficiency.
- Handled 40+ customer queries weekly, improving response time and satisfaction ratings.
- Reduced complaint resolution time by enhancing customer retention.
- Assisted in training staff, leading to a 15% boost in employee performance and service quality.
- Oversaw customer service standards, resulting in a 30% improvement in customer satisfaction scores.
- Monitored sales performance metrics, providing insights for continuous improvement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed visual merchandising and store displays.
- Executed seasonal floor sets and promotions.
- Maintained company visual standards.
- Trained and supervised team members.
- Organized inventory and product placement.
- Supported store sales and customer experience.
Sales Associate
Fix & More
12.2020 - 03.2022
- Managed daily cash and credit transactions averaging $1,500, ensuring accuracy and efficiency.
- Handled customer inquiries via multiple channels, improving response time and satisfaction.
- Successfully repaired mobile devices and electronics, contributing to a 20% increase in service turnaround time.
- Led sales training for new hires, enhancing team performance and boosting sales by 15%, Oversaw inventory and data entry, improving stock accuracy and reducing discrepancies by 25%.
Education
BBA -
University of Houston
Houston, TXHigh School Diploma -
Austin High School
Sugar Land, TX05-2020
Skills
- Customer relations
- Team leadership
- Staff training
- Customer Service
- Microsoft Office
- CRM/Insurance Agency Software
- Organization
- Communication
- Attention to Detail
- Time Management
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Executive Client Relation- Insurance
Edge- Clients Remote U.S Based
11.2024 - 06.2026
Sales and Visuals Manager
G By Guess
09.2022 - 09.2023
Sales Associate
Fix & More
12.2020 - 03.2022
BBA -
University of Houston
High School Diploma -
Austin High School