SHAHNOOSH M KHAH

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Built relationships with customers to encourage repeat business.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Assisted in on boarding new employees by providing orientation materials and training resources.

• Assisted with special projects as needed by researching information on the internet or through other sources.
• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Delivered messages and ran errands.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Researched new trends in design and branding to stay up-to-date on industry standards.
• Maintained organized database of artwork elements used in past projects.

• Organized and maintained the reception area with up-to-date and neatly displayed magazines.
• Effectively communicated with salon staff to optimize workflow
• Kept records of clients' visits including details about services rendered and products used.
• Provided support to hairstylist by helping with shampooing and offering scalp treatments when necessary.
• Provide guidance & preparation of clients’ hair to create desired looks
• Creatively style clients’ locks that will exceed their expectations
• Assisted clients by offering expert advice and suggestions for enhancing home care strategies.
• Cultivate ongoing connections with clients for increased return rates
• Ensured cleanliness, safety and organization of the workstation

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
• Review pending orders and specific customers request to ensure excellent customer service and customer experience
• Track shipments and communicate with clients about the package's progress. Coordinate shipping with customs agents for clearance on overseas deliveries
• Resolve customer complaints regarding sales and service. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Keep record of sales trends.
• Conducted market research to identify potential customers and new markets.
• Resolved customer complaints quickly and efficiently while maintaining a positive attitude.

• Evaluated staff performance and provided coaching to address inefficiencies.
• Ensure Outstanding customer care at all times
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Build strong relationships and liaise with all other department's especially housekeeping reservations etc.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Prepared detailed financial statements summarizing all booked trips for customers' records.
• Created detailed travel plans for clients including transportation, lodging, meals, sightseeing and entertainment options.
• Generated invoices for each completed booking transaction.
• Advised customers on visa requirements based on destination country regulations.
• Maintained up-to-date knowledge of airline policies and procedures regarding ticketing, baggage allowance and rebooking and cancellation fees.

• Collaborated with team members to develop effective sales plans.
• Resolved customer complaints promptly and efficiently.
• Monitored inventory levels and placed orders as needed.
• Provided personalized service to build relationships with customers.
• Assisted customers in selecting appropriate products or services for their needs.
• Analyzed customer feedback to identify areas of improvement in product offerings.
• Educated customers about products and services offered by the company.
• Maintained accurate records of customer interactions and transactions.