Summary
Overview
Work History
Education
Skills
Timeline
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Shahram Khan

Farmington Hills

Summary

Dynamic operations leader with a proven track record at Dominos, driving sales growth and enhancing customer satisfaction through strategic planning and effective team development. Expert in data analysis and project management, leveraging insights to optimize performance and foster a culture of continuous improvement. Committed to achieving excellence in multi-unit management.

Overview

7
7
years of professional experience

Work History

Manager at Corporate Operations (MCO)

Dominos
09.2024 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Oversee multi-unit operations, ensuring profitability, efficiency, and compliance across multiple locations.
  • Lead, mentor, and develop General Managers, fostering internal growth and building a strong leadership pipeline.
  • Drive key performance metrics, including sales growth, labor efficiency, and customer service excellence.
  • Identify operational bottlenecks and implement strategic solutions to enhance order processing speed, especially during peak hours.
  • Develop and execute Local Store Marketing (LSM) initiatives to increase Average Weekly Unit Sales (AWUS).
  • Optimize staffing, training, and retention strategies to improve employee engagement and operational effectiveness.
  • Spearhead process improvements to enhance customer satisfaction and streamline business operations.

General Manager (GM)

Dominos
04.2022 - 09.2024
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Manager

Dominos
09.2020 - 04.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Data Analyst

Pfizer
04.2020 - 08.2021
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Utilized data visualization tools to effectively communicate business insights.
  • Wrote complex SQL queries using advanced SQL concepts like aggregate functions, Group By, and OLAP.
  • Extracted, transformed, and loaded (ETL) data from various sources, ensuring data integrity.
  • Created reports and dashboards using Tableau and Excel to provide insights into business trends.
  • Conducted data validation, cleansing, and optimization for enhanced decision-making.

Delivery Driver

Dominos
05.2019 - 09.2020
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Project Manager / Tableau Developer

McKesson
06.2019 - 03.2020
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed multiple data analytics projects, ensuring timely delivery and alignment with business objectives.
  • Created interactive Tableau dashboards for financial reporting.
  • Developed SQL queries for financial profiling and reporting.
  • Led a team of analysts in data modeling and statistical analysis.
  • Optimized ETL processes and data structures for improved efficiency.

Customer Service Representative

Dominos
08.2018 - 05.2019
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.
  • Created and maintained detailed database to develop promotional sales.

Education

Associate of Arts - Business Administration And Management

Towson University
Baltimore, MD
01-2027

Associate of Arts - Business Administration

The Community College of Baltimore County
Catonsville, MD
02-2019

Skills

  • Marketing
  • Key performance indicators
  • Project planning
  • Stakeholder management
  • Innovation management
  • Resource allocation
  • Budget control
  • Trend analysis
  • Cross-functional team management
  • Time management
  • Policy and procedure development
  • Multi-Unit Management & Operations Oversight
  • Leadership Development & Team Building
  • Strategic Planning & Market Growth
  • Financial Management & Cost Control
  • Customer Service & Satisfaction Improvement
  • Staff Training & Performance Optimization
  • Process Improvement & Efficiency Enhancement
  • Data Analysis & Business Intelligence Tools
  • SQL, Tableau, Power BI, and Data Visualization
  • Project Management & Cross-Functional Collaboration

Timeline

Manager at Corporate Operations (MCO)

Dominos
09.2024 - Current

General Manager (GM)

Dominos
04.2022 - 09.2024

Assistant Manager

Dominos
09.2020 - 04.2022

Data Analyst

Pfizer
04.2020 - 08.2021

Project Manager / Tableau Developer

McKesson
06.2019 - 03.2020

Delivery Driver

Dominos
05.2019 - 09.2020

Customer Service Representative

Dominos
08.2018 - 05.2019

Associate of Arts - Business Administration And Management

Towson University

Associate of Arts - Business Administration

The Community College of Baltimore County

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Shahram Khan