Shahram Rashti

• Reconciled bank and credit card accounts monthly.
• Processed customer payments and set up payment plans.
• Responsible for entering customer payments into the accounting software system SAGE.
• Maintained accurate records of accounts receivable transactions.
• Processed invoices, credit memos, and other documents related to accounts receivable.
• Reconciled daily cash receipts with bank deposits.
• Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
• Prepared monthly statements for customers and sent out reminder notices when necessary.
• Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
• Generated weekly aging reports from Sage to track overdue payments from clients and followed up accordingly.
• Communicated regularly with vendors regarding invoice processing status updates.
• Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Handled all delegated tasks, including making schedule and dealing with guest issue.

Improved operations by working with team members and customers to find workable solutions.

Created agendas and communication materials for team meetings.

Earned reputation for good attendance and hard work.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved customer satisfaction by finding creative solutions to problems.

*Front Office Supervisor (2001-2005)

*Front Office Manager (2005-2011)

*Assistant General Manager (2011-2016)

*General Manager (2016-2019)

Guest Service

In charge of 90 Employees in the Hotel

In charge of Scheduling all departments

Ordering Supplies for the Hotel

Solving Daily Problems

Knowledge of two PMS (Property Management System(Lightspeed, MARSHA)

Understanding how each Department Works

Knowledge of Proffit and lost statement

In Charge of the Daily Hotel Operation

Customer Service 

Checking Guests in and out

Supervising Employees

Solving Guest Issues

Customer Service

Checking guests in and out 

Helping Guests to carry their luggage to their room.