Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

SHAHWALI HOTAKI

West Hills,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

29
29
years of professional experience

Work History

Store Manager

Signet Jewelers
Los Angeles, CA
05.2023 - Current
  • Improved performance of traffic generation, conversion rate, and average transaction value resulted in the following results: YTD Sales Plan increased by 42% and 64% compared to LY, conversion rate increased from 1% to 5.9%, and ATV increased from $300 to $612.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained, and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened workflow productivity by hiring, managing, and developing top talent.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Store Director

The 99 cents Store
Thousand Oaks, CA
09.2018 - 05.2023
  • Reduced shrink from 3.82% to 1.49% by implementing processes and daily routines.
  • Led and executed the remodel process of the stores, which is now generating double-digit comp increases.
  • Ranked in the top 5% of the company for overall sales, budget, operational execution, and customer service YTD.
  • Implemented backroom process to improve productivity and in-stock on the sale.
  • Maintained a high level of customer service standards across all departments in the store.
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
  • Established budgets for the store's operating expenses such as payroll costs and utilities bills.
  • Analyzed data from various sources such as sales reports, customer feedback surveys., in order to make informed decisions about product selection and pricing.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.

District Lead

Rent-A-Center
Los Angeles, CA
03.2017 - 09.2018
  • Developed and implemented district sales plans to achieve monthly, quarterly and annual revenue targets.
  • Conducted regular store visits to evaluate product performance and customer service levels.
  • Coached, mentored and trained team members on sales techniques, operations management practices, customer service skills.
  • Provided leadership to ensure compliance with company policies and procedures.
  • Analyzed data from weekly, monthly, quarterly reports to identify areas of improvement in the district's performance.
  • Established relationships with key customers and business partners within the region.
  • Performed financial analysis of current sales figures versus budget goals and reported results back to senior management.
  • Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
  • Penetrated new markets by investigating competitor products, services, and trends.
  • Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.

Store Director

CVS HEALTH/ PHARMACY
Encino, CA
08.2009 - 03.2017
  • Exceeded Store Sales to Budget by 14.5% YTD 2013, +5.5% in 2014.
  • CVS Health Pharmacy File Buy Specialist achieved the highest script retention rate of 32% in 2016.
  • Ranked in the top 10% of the company for overall sales, budget, operational execution, and customer service YTD.
  • Led the Region in achieving an Excellent Store Status for Customer Service Performance.
  • District Vendor Relations Manager responsible for weekly promotional and annual seasonal merchandise order placements for San Fernando Stores.
  • Achieved a 90% customer service inventory in-stock. Company expectation was 85%.
  • Improved store inventory shrink percentage from 4.25% to 1.6% at Woodland Hills Store 9527, and from 8% to 2.47% at Reseda Store 9642.
  • District HR Compliance Audit Expert; State and Federal Regulatory resource regarding pricing and hazardous waste compliance.
  • District Inventory Prep Captain executing annual retail and third-party inventory processes for CVS stores.
  • New Store Opening: coordinated planning, staffing, merchandising, permits, and distribution for store openings.
  • Easter Seals Captain, St
  • Jude's Children's Research Campaign co-chair, CVS San Fernando Valley Stores.

Group Sales Manager

Macy's Inc
Glendale, CA
05.2003 - 12.2009
  • Manage store team's daily productivity and efficiency; ensure Macy's merchandise is replenished promptly and accurately by planning and coordinating daily product flow throughout the store; ensure proper sequencing of all Logistics tasks.
  • Recruit, select, develop, and train team members; analyze schedules to ensure proper staffing levels; make appropriate decisions to achieve expense control and minimize payroll.
  • Manage Asset Protection/Loss Prevention and Inventory/Shortage issues; take appropriate partners to ensure immediate action plans are in place.
  • Drive a safety culture through leading by example, actively participating in monthly safety focus, and addressing all store/Team Member-related safety concerns.
  • Demonstrate leadership through recognition, coaching, mentoring, and feedback.
  • Drive operational excellence and profitability; accountable for the store's budget and financial performance.
  • Managed price accuracy team and logistics/receiving processes; responsible for store's inventory and shortage performance; partners with Assets Protection to drive and maintain a safe and secure environment.
  • District Safety Captain directly responsible for regulatory and safety compliance and training.
  • Awarded Top Performing Manager for 1st through 4th Quarter 2007 and 1st half of 2008.

Store Manager Trainee

Kohl's Department Store
Valencia, CA
12.2007 - 04.2009
  • Operational Budget implementation to meet or exceed customer's needs and expectations.
  • Develop and recommend in-store activities and strategies for Kohl's new credit card process.
  • Formulate and implement strategies required to maximize customer service in the store.
  • Prepare detailed budgets and financial reports for store P&L.
  • Improved replenishment process in the store by 10%.
  • Implemented and executed the Price Change Process.

District Manager

Robinson May/Finlay Fine Jewelry
Los Angeles, CA
08.1995 - 02.2003
  • Trained and developed top producer sales associates to achieve a sales goal of $1.2 million in annual sales volume.
  • Overall responsibilities for Multi-Unit within Robinson May, P&L Volume of 25 million Dollars.
  • Developed and implemented strategies to increase market share and profitability of the district.
  • Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
  • Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
  • Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.
  • Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
  • Collaborated with other departments such as marketing, finance, human resources and operations in order to ensure success across all areas of responsibility.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Education

Associate of Arts - Business Administration And Management

Colleage of The Canyon
Santa Clarita, CA
06-1997

Skills

  • Leadership and Team Management
  • Customer Service Excellence
  • Sales and Merchandising Expertise
  • Inventory Management
  • Financial Acumen
  • Strategic Planning and Execution

Timeline

Store Manager

Signet Jewelers
05.2023 - Current

Store Director

The 99 cents Store
09.2018 - 05.2023

District Lead

Rent-A-Center
03.2017 - 09.2018

Store Director

CVS HEALTH/ PHARMACY
08.2009 - 03.2017

Store Manager Trainee

Kohl's Department Store
12.2007 - 04.2009

Group Sales Manager

Macy's Inc
05.2003 - 12.2009

District Manager

Robinson May/Finlay Fine Jewelry
08.1995 - 02.2003

Associate of Arts - Business Administration And Management

Colleage of The Canyon

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