Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Shahzada Bilal Ahmed

Queens

Summary

Experienced Human Resources Officer with background in managing all HR functions, including recruitment, training, and development. Strengths lie in strategic workforce planning and enhancing employee relations. Significant contributions made in improving internal processes and policies to foster a positive work environment. Possess strong negotiation skills and ability to manage multiple tasks simultaneously.

Further, experience in socio-economic survey, research methodology, sampling design, project performance criteria, qualitative as well as quantitative key performance indicators questionnaire, data analysis and report writing. Fields of experience are, project Administration, social development, monitoring and impact evaluation, institutional capacity building, gender studies, social organizations, sociology of development planning and socio-economic surveys

Overview

12
12
years of professional experience

Work History

BCC & HR Officer

Punjab Rural Municipal Services Company
Lahore
02.2023 - 05.2025
  • World Bank-funded project.
  • Providing human resource services to support PIMU/SDU’s activities, including recruitment, selection, training sessions, performance management, grievance redressal, employee contracts, leave management, attendance, etc.
  • Schedule management conferences with employees, hear and resolve employee grievances, and counsel employees.
  • Maintain the work structure by updating job requirements and job descriptions for all positions.
  • Provide implementation support on activities relevant to community-based behavior change campaigns to raise awareness and relay messaging on the importance of WASH to community members, school leadership, and key local government actors.
  • Assist in implementing communication tools and BCC campaign materials and activities, using evidence-based theories and methodologies, in close collaboration with stakeholders.
  • Liaise with key institutions and stakeholders to work towards a shared vision of promoting the project's interventions through changing the behavior of the beneficiaries.

Computer Operator

Punjab Rural Municipal Services Company
08.2022 - 02.2023
  • Assist the HR Manager and the Admin Manager.
  • HR QUERIES:
  • Posting job ads, scheduling interviews, and collecting resumes.
    Assisting in screening and reference checks.
  • Maintaining employee files, updating personal, and job information.
    Preparing letters: offer, joining, confirmation, experience, etc.
  • Assisting in leave records, attendance tracking, and overtime reports.
    Helping with salary preparation and related documentation.
  • Coordinating new hire joining formalities.
    Assisting with training and induction sessions.
  • Ensuring that HR policies are followed.
    Supporting audits or documentation for legal compliance (e.g., labor laws).
  • Assisting in organizing events, feedback collection, and welfare activities.
  • ADMIN QUERIES:
  • Monitoring cleanliness, repairs, and maintenance needs.
  • Managing the inventory of office supplies and stationery.
  • Coordinating with service providers (e.g., cleaners, IT support, and courier).
    Handling service contracts, negotiations, and follow-ups.
  • Ensuring smooth daily operations: electricity, internet, water, safety, etc.
    Assisting in space planning, seating, and logistics.
  • Keeping records of office equipment, ID cards, laptops, etc.
  • Reporting any loss or damage.
  • Supporting the implementation of visitor logs and ID badge systems.
  • Checking access control systems and CCTV (if applicable).
  • Arranging travel bookings, guest accommodations, or official meetings.

Computer Operator, Admin Department

Punjab Intermediate Cities Improvement Investment (ADB Project)
03.2020 - 08.2022
  • Worked in the Admin and HR Department.
  • Experienced in the following mentioned tasks:
  • Noting and drafting regarding administrative work.
  • Issuance of orders/notifications for official smoothening.
  • Keep a record and maintain personal files of all PICIIP employees.
  • To keep a record of daily attendance and leave applications.
  • To monitor daily Dak entries and the record-keeping of scanned incoming letters.
  • To submit a daily post to the worthy Program Director of PICIIP and deliver it back with remarks from the Competent Authority to the different wings.
  • Disbursement of stationary items to the offices of PMU PICIIP.
  • To maintain a record of all stationary and general items.
  • To maintain a record of the official vehicle's fuel and general maintenance.
  • To supervise the cleanliness of the office building.
  • To check the security of the office premises.
  • Receive and issue official letters to the concerned wing.
  • To follow up on the pendency of official business in different departments, i.e. LG&CD, finance department, BOR, etc.

Project Assistant

M&P Logistics
04.2017 - 10.2019
  • Working on the following projects.
  • Primary and Secondary Healthcare Department
  • Drug Testing Laboratory, Lahore.

Working on reports, data analysis, customer complaints reports, and the monthly presentation of Project Graf.

Operation Assistant/Computer Operator

Transom Courier Services (TCS)
10.2013 - 03.2017
  • Working on reports of delivery and return shipment.
  • Daily data compiling of the project files.
  • Working on following projects as a project assistant to look after all queries related to shipment carry and delivery. Monthly submit report to the client about delivery and return graph. As a representative of the department make communicate with the department and fulfill all related needful of the client.
  • Projects Name:
  • 1. Project Bank Alfalah
  • 2. Verification Desk
  • 3. Customer Call Centre
  • Job Description:

Education

Bachelor in Arts (Social Sciences) -

University of The Punjab
01.2018

Intermediate F.Sc - Pre Engineering

BISE Lahore Board
01.2013

Matriculation -

BISE Lahore Board
01.2011

Skills

  • Good communication (written and verbal)
  • Basic computer proficiency (MS Office, email handling)
  • Discretion and confidentiality
  • Organizational skills and time management
  • Problem-solving attitude
  • Excellent communication, interpersonal, and presentation skills
  • Excellent knowledge of MS Office and internet surfing

Languages

Fluent in English, Urdu and Punjabi

Hobbies and Interests

Socializing and enjoy meeting new people., To participate in the social development related activities and learning about different cultures and customs., Traveling and adventure to the northern areas

Timeline

BCC & HR Officer

Punjab Rural Municipal Services Company
02.2023 - 05.2025

Computer Operator

Punjab Rural Municipal Services Company
08.2022 - 02.2023

Computer Operator, Admin Department

Punjab Intermediate Cities Improvement Investment (ADB Project)
03.2020 - 08.2022

Project Assistant

M&P Logistics
04.2017 - 10.2019

Operation Assistant/Computer Operator

Transom Courier Services (TCS)
10.2013 - 03.2017

Bachelor in Arts (Social Sciences) -

University of The Punjab

Intermediate F.Sc - Pre Engineering

BISE Lahore Board

Matriculation -

BISE Lahore Board
Shahzada Bilal Ahmed
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