SHAH ZEESHAN AHMED
Hotel Management\Aircraft Technician\Customer Service
Willimantic,United States
Summary
US- Green Card Holder
Hardworking Aircraft Maintenance professional offering expertise in corrosion control and lubrication tasks. Proven history of ensuring the proper and safe protection and maintenance of all equipment. Responsible [Hotel Front Desk] with thorough understanding of guest and customer service expectations. Commended for increasing room revenue. Strong leader possessing outstanding work ethic and integrity.
Gas Station Cashier trained in legalities of sale of alcohol, tobacco and lottery items. Maintains freshness of food products, verifying expiration dates and disposing of expired items. Quickly troubleshoots issues with cash register and fuel pumps for smooth store operations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Management
The Inn On Storrs Hotel
Mansfield Center, CT
04.2022 - Current
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Answered telephone calls and emails to assist customers in making reservations.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Used [Software] to enter and maintain up-to-date information for each hotel room and guests.
- Developed [Type] and [Type] skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue [Number]%.
- Created [Type] procedures for handling reservations, cancellations and no-shows, reducing errors [Number]%.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Gas Station Cashier
Sun Mart
Willimantic, CT
03.2015 - 03.2022
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Answered phone calls and returned voicemails.
- Arrived on time and dressed professionally in clean company uniform.
- Accurately completed charge logs and batched credit card reports at day end.
- Prevented and reported loitering and illegal activities taking place on company property.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Receptionist
Shah Commerce Institute
Karachi
02.2012 - 01.2013
- Answered and directed incoming calls using a multi-line telephone system
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Determined needs of visitors and provided information or solutions
- Handle payment processing and provide customers with receipts and proper bills and change
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
Junior Aircraft Technician
Pak Aviation Engineering Services\Shaheen Airline
Karachi
07.2010 - 02.2012
- Basic Gas Turbine Certificate
- Line Maintenance
- Diagnose mechanical or electrical problems
- Repair wings, brakes, electrical systems, and other aircraft components
- Replace defective parts, using hand tools or power tools
- Examine replacement aircraft parts for defects
- Read maintenance manuals to identify repair procedures
- Test aircraft parts with gauges and other diagnostic equipment
- Inspect completed work to ensure that it meets performance standards
- Keep records of maintenance and repair work
- Arrival\Departure
- Towing
- Refueling\Lubrication\Tire Air Pressure\Change Brake Assembly\Wheel Change
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
Education
Bachelor of Commerce -
University of Karachi
College Degree - Commerce
Jamia Millia Government College
High School Diploma -
Government College of Technology
02.2009 - 05.2012
High School Diploma -
P.I.A Model Secondary School
Pakistan, Karachi 02.2001 - 01.2003
Skills
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Timeline
Hotel Management
The Inn On Storrs Hotel
04.2022 - Current
Gas Station Cashier
Sun Mart
03.2015 - 03.2022
Receptionist
Shah Commerce Institute
02.2012 - 01.2013
Junior Aircraft Technician
Pak Aviation Engineering Services\Shaheen Airline
07.2010 - 02.2012
High School Diploma -
Government College of Technology
02.2009 - 05.2012
High School Diploma -
P.I.A Model Secondary School
02.2001 - 01.2003
Bachelor of Commerce -
University of Karachi
College Degree - Commerce
Jamia Millia Government College
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