Shai Wallman

• Operationalize and manage several Humanitarian Emergency Response and Relief Center (HERRC) facilities to offer direct service provision, resource navigation, and temporary respite for asylum seekers
• Oversee on the ground daily operations for citywide resettlement program, involving numerous vendors and stakeholders, managing teams of 80+ staff at 23 shelters throughout the city
• Develop new workflows in order to optimize successful asylee resettlement, support staff to implement new workflows, and engage in data tracking, requirements gathering, and report development to understand how to best iterate over time
• Act as liaison between internal and external stakeholders including City Hall and various city agencies, NGOs, and non-profits
• Provide regular status updates on project milestones and escalate risks directly to both internal and vendor executive leadership

• Managed cross-functional projects between the analytics, technology, product, and clinical care teams to identify areas of opportunity and action plans, and generated reporting on these efforts for leading national dialysis provider.

• Acted as primary point of contact for all physician and provider partners, ensuring all client and patient needs were sufficiently met.

• Led implementation efforts for all clients and scaled client network from 4 provider groups managing 2000 patients, to 13 provider groups and over 7500 patients.

• Identified new growth opportunities for clients and formed strategic partnerships that opened new lines of revenue.

Created and deployed processes for tracking market-level performance in critical areas such as Key Performance Indicators (KPI), company policy and procedure adherence, and client and employee satisfaction.