SHAI-ANN TAM
Bronx,NY
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of customer communications, conflict resolution, and service delivery. Aiming to leverage my skills to successfully fill the Customer Service Specialist role at your company.
Overview
11
11
years of professional experience
Work History
Coordinating Supervisor
Beth Abraham Nursing & Rehabilitation Center
Bronx, NY
09.2022 - Current
- Reviewed, analyzed and monitored employee performance to ensure adherence to established standards.
- Developed strategies and procedures for improving team productivity.
- Coordinated staff schedules and managed workflow to meet project deadlines.
- Evaluated job performance of subordinates on a regular basis, providing feedback as necessary.
- Resolved conflicts between employees or departments in a timely manner.
- Monitored inventory levels of materials, supplies and equipment needed for operations.
- Performed administrative duties such as preparing reports, maintaining records.
- Scheduled meetings with staff members to discuss current projects or initiatives.
- Supervised daily operations within the department ensuring accuracy and efficiency.
- Ensured compliance with company policies, procedures and safety regulations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Assistant Manager
VERIZON
Bronx, NY
06.2016 - 04.2022
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Provide Customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Supervisor
WALMART
White Plains, NY
11.2012 - 09.2015
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Processed product returns and assisted customers with other selections.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
Social Work
Dominican College
Orangeburg, NYSkills
Management Skills
Communication
Organizational Skills
Customer Service
- Staff Management
- Schedule Management
- Decision-Making
- Schedule oversight
- Scheduling and Coordinating
- Positive Attitude
- Shift Scheduling
- Administration and Reporting
- Adaptability and Flexibility
- Multitasking
- Computer Skills
Timeline
Coordinating Supervisor
Beth Abraham Nursing & Rehabilitation Center
09.2022 - Current
Assistant Manager
VERIZON
06.2016 - 04.2022
Supervisor
WALMART
11.2012 - 09.2015
Social Work
Dominican College
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