Enthusiastic, motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
8
8
years of professional experience
Work History
Special Project Coordinator I
Emergency Rental Assistance Program
07.2020 - 03.2023
Pre-Audit/Review applications, Phone calls to applicants, landlords and companies' management, Review Assessors page to identify property owner/management, Review New Mexico Fair Market to identify monthly rental amount, Review warrant list log through excel to check status of check(s), Add out-standing check(s) to excel spreadsheet, Receive/respond to emails in timely manner, thoroughly review documents, assisted in training other staff members, Meet deadlines in timely manner.
Patient Care Coordinator
Cibola Sports & Physical Therapy
12.2016 - 09.2018
Register patients, Authorizations, Phone calls to Dr Offices, insurance companies, and patients, Billing, Scheduling patients/meetings, help with patients out in clinic, Customer service daily, Answered all incoming calls.
Customer Service Representative
Grants Custom and Collision
01.2015 - 01.2017
Phone calls to Dealerships, Auto insurance companies, Auto parts departments and to customers regarding their vehicle, Input estimate and customers information into their system, File customers file once job was finished and accounted for, Order parts.
Patient Access Clerk
Cibola General Hospital
11.2015 - 11.2016
Register patients, Authorizations, Phone calls to Dr Offices, insurance companies, and patients, Customer Service
Cashier
Walgreens
03.2015 - 11.2015
Ordering merchandise, Stocking, Phone calls, Customer service
Education
Associate of Applied Business BUSINESS/CRIMONOLOGY -
CNM COMMUNITY COLLEGE
Albuquerque, NM
05.2024
Diploma -
CNM Albuquerque, NM
Albuquerque, NM
01.2015
Computer Class -
Grants High School Grants, NM
Grants, NM
01.2014
Skills
Am dependable and punctual and take pride in my work always giving 100%, proficient in Word, Excel, CCC One and PowerPoint Enjoy working with people, am honest, respectful, caring, nurturing, patient, and flexible Collaborate well with others and a lifelong learner
Medical Data Collection
Office Administration
Patient Relations
Patient Care Coordination
Patient Education
Organizational Standards
HIPAA Compliance
Insurance Verification
References
Stephanie Jones, Cardiopulmonary, Cibola General Hospital, 505-290-8627 Manuel Vasquez, Manager of Mainstreet, 505-285-3573 Isaac Atencio, Director of Radiology, Cibola General Hospital, 505-287-5255 Carmen Morin, Bureau Chief, Community Development Bureau, 505-470-8979
Timeline
Special Project Coordinator I
Emergency Rental Assistance Program
07.2020 - 03.2023
Patient Care Coordinator
Cibola Sports & Physical Therapy
12.2016 - 09.2018
Patient Access Clerk
Cibola General Hospital
11.2015 - 11.2016
Cashier
Walgreens
03.2015 - 11.2015
Customer Service Representative
Grants Custom and Collision
01.2015 - 01.2017
Associate of Applied Business BUSINESS/CRIMONOLOGY -
Remote Customer Service Representative at Emergency Rental Assistance ProgramRemote Customer Service Representative at Emergency Rental Assistance Program