Experienced and highly qualified professional seeking a challenging position in a dynamic, growth-oriented organization. With a strong background in managing projects, training facilitation, and motivational leadership, I am confident in my ability to contribute to the success of any team. With extensive experience developing engaging content for staff development, inspiring high performance across groups, and diligently surpassing project results has equipped me with the skills and knowledge necessary to excel in this role. Strong communicator with excellent interpersonal skills and a dedication to delivering exceptional results. In search of a stimulating position with a dynamic organization that values innovation and development.
Hi, I’m
Shai Halladay (Labbe)
Coach, Leader, and Eternal Optimist
Las Vegas,NV
Summary
Overview
13
years of professional experience
1
Certification
Work History
CONNECT, Powered By American Family Insurance, Las Vegas, NV
Inside Sales Team Lead
2015.01 - Current (9 years & 8 months)
Job overview
- Interviewed candidates and determined selection of new hires
- Day-to-day management of 12 to 15 agents
- Supported business initiatives through coaching for performance
- Partnered with Employee Relations for performance and behavioral management
- Updated accounts and maintained long-term relationships with clients
- Collaborated with all lines of business to plan and organize special events and projects
- Delivered consistently outstanding employee engagement and job satisfaction results
- Managing various reports while meeting deadlines
- Lead various committees including regular participation in strategic planning, employee engagement, and project work
- Supported and coached team to achieve performance metrics
- Formal mentor for many employees to assist in their career development through resume revision, interview preparation, and skill building
- Provided training to new leaders on time management and organization skills
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Worked closely with other departments to promote Diversity & Inclusion initiatives, implement strategic processes for improving revenue, and plan events for staff
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Coordinated activities and projects to plan sales department operations and meet timelines
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
- Encouraged creative thinking and motivated employees by addressing individual strengths and weaknesses
- Tracked attendance and progress against goals for each participant for training initiatives
- Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information
- Liaised between multiple business divisions to improve communications
- Analyzed team issues and employed improvement processes
- Encouraged team to discuss strengths and opportunities in group and individual settings
- Conserved time and improved workflows by handling special projects and emergency solutions
- Completed annual performance appraisals by working with team and supervisors to achieve consistency and compliance with established procedures
- Implemented quality control initiatives to reduce downtime and increase revenue
- Performed timely project management within budget constraints for issues regarding executive leadership
- Completed projects on time and under budget while resolving complex issues for senior leaders
- Performed team assessments and developed coaching plans
Cash America
Sales Associate
2014.01 - 2015.01 (1 year)
Job overview
- Answered customers' questions and addressed concerns in person and via phone
- Assisted customers in selecting products that best fit their personal needs
- Provided excellent shopping experiences for all customers
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Achieved perfect attendance and on-time record
- Maintained records related to sales, returns, and inventory availability
- Prepared large cash deposits with zero discrepancies throughout tenure
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Grew sales and boosted profits by 10%
- Educated associates on market trends and stayed up-to-date on forecasts
Jare, The Galleria Of Jewelry
Sales Associate
2010.01 - 2014.03 (4 years & 2 months)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Completed orders and organized product deliveries to meet customer timetables
- Tracked stock using company inventory management software
- Maintained records related to sales, returns, and inventory availability
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Achieved perfect attendance and on-time record
- Processed product returns and assisted customers with other selections
- Maintained customer satisfaction with quick and professional handling of product returns
- Increased sales by offering advice on purchases and promoting additional products
- Achieved highest upsell results month-over-month; averaging 40% of sales with additional products sold
- Customer satisfaction surveys averaging 92%
Education
Southern New Hampshire University Online
Bachelor of Arts from Psychology
06.2026
University Overview
- Honor Roll 2022
- 4.0 GPA
Academy For Individualized Study Las Vegas, NV
High School Diploma
06.2010
University Overview
Skills
- Motivational Leadership
- Strategic Decision-Making
- Idea Generation
- Gathering Research and Data
- Training Facilitation
- Verbal and Written Communication
- Individualized Instruction, Development, and Coaching
- Workshop and Activity Coordination
- Project Proposals
- Critical Thinking
- Problem Solving
- Microsoft Office
Certification
- Property & Casualty License - October 2018 - November 2024
Timeline
Inside Sales Team Lead
CONNECT, Powered By American Family Insurance
2015.01 - Current (9 years & 8 months)
Sales Associate
Cash America
2014.01 - 2015.01 (1 year)
Sales Associate
Jare, The Galleria Of Jewelry
2010.01 - 2014.03 (4 years & 2 months)
Southern New Hampshire University
Bachelor of Arts from Psychology
Academy For Individualized Study
High School Diploma
- Property & Casualty License - October 2018 - November 2024
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