Shai Mumford
West Deptford,NJ
Summary
Seeking an entry-level position with an adaptable work environment, achievements, leadership, strategic thinking, problem-solving, and conflict-resolution skills.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
Bancroft
07.2022 - Current
- Perform troubleshooting and research toward the resolution of technology-related problems
- I create and update problem records in the district support ticket systems
- I provide on-site installations, support, and troubleshooting at assigned district buildings
- Install, monitor, and uninstall A/V equipment for bi-weekly evening School Board meetings as assigned
- Perform minor maintenance and repair to Information Technology Services Equipment.
Network Technician
KYYBA Inc.
07.2019 - 07.2022
- Documented all changes; performed backup and restore software functions
- Maintained a work log of service requests, equipment malfunctions, software errors, failures, and technical configurations; identified and reported trends and technical problems that needed to be addressed by improved methodologies, procedures, and policies
- Optimized computer usage by researching and recommending enhancements to system capabilities and performance
- Assisted with the maintenance of server and storage systems
- Enforced technology policies and system controls.
Staffing Agency Recruiter
Career Staffing Services LLC
05.2017 - 06.2019
- Interviewed candidates and provided a shortlist of qualified potential hires
- Conducted meetings with clients to agree on qualification criteria for candidates
- Kept detailed records of past applicant’s information, including resumes, assignments, and interview evaluations
- Managed a portfolio of clients and maintained good relationships with them
- Prepared candidates before interviews with clients.
Education
Bachelor’s in Business Administration -
Rowan University
Glassboro, NJ05.2019
Skills/Certifications
Detailed Data Collection, Administrative Support, Microsoft Word and Excel, Troubleshooting Techniques, Staff Supervision, Staff Management, Collaboration, Client Support, Crisis Management, Leadership, Operations Management, Documentation, Record-Keeping, Proactive Problem-Solving, Intro to Data Analytics, Excel Basics for Data Analysis.
Timeline
Information Technology Specialist
Bancroft
07.2022 - Current
Network Technician
KYYBA Inc.
07.2019 - 07.2022
Staffing Agency Recruiter
Career Staffing Services LLC
05.2017 - 06.2019
Bachelor’s in Business Administration -
Rowan University
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