Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shai Patrick

Summary

Talented professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

Dollar Tree Stores
06.2024 - 07.2025
  • Streamlined operational workflows to enhance efficiency across regional teams.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated cross-functional team meetings to address operational challenges and improve communication.
  • Trained new staff on standard operating procedures to ensure compliance and effectiveness.

Front End Manager

Restaurant Depot
01.2023 - 07.2025
  • Led front-end operations, ensuring seamless customer service and efficient workflow management.
  • Mentored team members, fostering a culture of collaboration and continuous improvement in service delivery.
  • Analyzed customer feedback to implement strategic enhancements, resulting in increased satisfaction rates.
  • Developed training programs for new hires, improving onboarding effectiveness and employee retention.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

Guest Service Manager

Sonesta International Hotels
12.2024 - 06.2025
  • Resolved conflicts between customers and staff in a timely manner.
  • Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Resolved guest complaints efficiently, ensuring timely follow-up and effective solutions.
  • Implemented feedback mechanisms to gather insights for continuous service improvement.

Guest Service Manager

Marriott International, Inc.
07.2007 - 11.2024
  • Resolved conflicts between customers and staff in a timely manner.
  • Monitored reservations to track incoming parties and special events.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Ensured proper maintenance of facilities used by guests.
  • Collaborated with other departments within the organization to ensure smooth functioning of operations.
  • Coordinated guest service operations to enhance overall customer satisfaction and loyalty.
  • Trained and mentored staff on best practices for delivering exceptional guest experiences.

Assistant Store Manager

BJ's Wholesale
01.2020 - 12.2021
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in training and onboarding new staff, enhancing team productivity and cohesion.
  • Managed daily operations, ensuring adherence to company policies and customer service standards.

Front End Supervisor

ShopRite
01.2018 - 2020
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Supervised daily operations to ensure optimal workflow and adherence to store policies.
  • Trained and mentored team members on customer service excellence and product knowledge.

Funeral Director

House Of Wright Mortuary
07.2010 - 12.2015
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Led and directed funeral and graveside services.
  • Coordinated funeral arrangements and services, ensuring personalized experiences for families.
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.

Front Office Manager

Hilton Worldwide Hotels
01.2010 - 12.2015
  • Handled customer complaints professionally and efficiently.
  • Resolved guest complaints in a professional manner.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered incoming calls from guests seeking reservations or general information.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Managed front desk operations, ensuring smooth check-in and check-out procedures.
  • Trained and supervised front office staff to enhance customer service skills.

Education

Associate of Science - Funeral Service

McAllister Academy of Funeral Service
New York, NY
07.2010

High School Diploma -

John Dickinson High School
Wilmington, DE
07.2007

Skills

  • Systems and software expertise
  • Team building
  • Customer service
  • Team supervision
  • Problem-solving skills
  • Employee motivation
  • Goals and performance
  • Operations
  • Administrative support
  • Conflict management
  • Operational efficiency
  • Property management systems
  • Guest accommodations
  • Staff training and development
  • Guest relations
  • Employee supervision
  • Performance improvements

Certification

Adult and Child CPR Certified

Timeline

Guest Service Manager

Sonesta International Hotels
12.2024 - 06.2025

Regional Operations Manager

Dollar Tree Stores
06.2024 - 07.2025

Front End Manager

Restaurant Depot
01.2023 - 07.2025

Assistant Store Manager

BJ's Wholesale
01.2020 - 12.2021

Front End Supervisor

ShopRite
01.2018 - 2020

Funeral Director

House Of Wright Mortuary
07.2010 - 12.2015

Front Office Manager

Hilton Worldwide Hotels
01.2010 - 12.2015

Guest Service Manager

Marriott International, Inc.
07.2007 - 11.2024

Associate of Science - Funeral Service

McAllister Academy of Funeral Service

High School Diploma -

John Dickinson High School

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