Shai Rogers

Shift Leader

Chick-fil-A

Lakeland, FL

05.2022 - Current

Implemented strategies to take advantage of new opportunities.
Assessed company operations for compliance with safety standards.
Worked closely with human resources to support employee management and organizational planning.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Supervised and led employees to maintain productivity and customer service levels.
Maintained an organized work environment by delegating tasks to staff as needed.
Resolved customer complaints promptly and professionally.
Coached team members to increase productivity and reduce workplace accidents.
Upheld company standards and compliance requirements for operations.
Checked orders for quality and completeness.
Maintained positive working relationship with fellow staff and management.
Evaluated needs of departments and delegated tasks to optimize overall production.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Delegated tasks to employees and monitored activities and task completion.
Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Analyzed key performance indicators to identify effective strategies.
Evaluated employee performance, delivering individualized feedback and praise.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.