Shaian Bynum
Detroit
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
7
7
years of professional experience
Work History
Call Center Rep
Victors Home Solutions
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Home Health Aide
Home Instead
03.2022 - 10.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Call Center Representative
Concentrix
04.2020 - 02.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Teacher
Love & Patience Childcare
06.2018 - 07.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
High School Diploma -
Cody High School
Detroit, MI06-2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
- Product knowledge
- Customer service optimization
- Training experience
- Interpersonal skills
- Professional phone voice
- Computer skills
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- MS office
Timeline
Call Center Rep
Victors Home Solutions
08.2024 - Current
Home Health Aide
Home Instead
03.2022 - 10.2023
Call Center Representative
Concentrix
04.2020 - 02.2022
Assistant Teacher
Love & Patience Childcare
06.2018 - 07.2019
High School Diploma -
Cody High School
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