Shaianne McConnell
Royal City,WA
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
5
5
years of professional experience
Work History
Breakfast Attendant
Comfort Inn & Suites
05.2023 - 10.2023
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
Housekeeping Lead
Comfort Inn & Suites
07.2022 - 10.2023
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed staff of [Number] housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Sorted, laundered and put away various laundry items.
Housekeeping Team Leader
Fairchild Inn AFB
03.2021 - 08.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Housekeeping Room Attendant
Fairchild Afb
04.2019 - 08.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
High School Diploma -
Endeavors Alternative
Medical Lake, WA01.2020
Skills
- Grab and Go Preparation
- Guest Satisfaction
- Greeting Guests
- Guest Assistance
- Stocking
- Food Preparation
Timeline
Breakfast Attendant
Comfort Inn & Suites
05.2023 - 10.2023
Housekeeping Lead
Comfort Inn & Suites
07.2022 - 10.2023
Housekeeping Team Leader
Fairchild Inn AFB
03.2021 - 08.2021
Housekeeping Room Attendant
Fairchild Afb
04.2019 - 08.2021
High School Diploma -
Endeavors Alternative
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