Shaid Hyde
Experienced Cake Decorator
Surprise,AZ
Summary
Highly skilled Cleaning Technician with comprehensive background in commercial and residential cleaning. Specialize in using modern equipment, eco-friendly products, and effective methods for optimal cleanliness. Strong ability to multitask, manage time efficiently, and maintain professionalism under pressure. Notably improved the sanitation standards at previous place of employment by implementing innovative cleaning techniques.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
28
28
years of professional experience
Work History
Cake Decorator
Bashas'
Surprise, AZ
12.2016 - Current
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Prepared buttercream icing for use in cake decoration projects.
- Troubleshot any issues that arose during the cake decorating process.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Handled cash, credit card and check transactions.
- Assembled, prepared, decorated, and frosted cakes for purchase.
Cleaning Technician, Team Leader
Maids Of Honor
Phoenix, AZ
11.2013 - 12.2016
- Maintains a clean, sanitary, comfortable and tidy environment for private households
- Communicates with clients upon entering their home to ensure good service each visit
- Supplies and maintains cleaning products and equipment needed for each client’s home
- Supervises cleaning staff to ensure compliance with company standards and client needs
- Responsible for leaving an invoice for the customer and collecting form of payment for services before business day end
- Responsible for filling out a time sheet with mileage, hours cleaning, invoice amounts with form of payment noted
- Checks the calendar regularly for schedule changes and information about each clean for the day.
Customer Service Representative, Account Manager
World Nutrition Inc.
Scottsdale, AZ
09.2005 - 08.2013
- Applied experience of communication/interpersonal skills to effectively solve customer challenges
- Used knowledge of organization and motivational skills to help growth of company sales
- Maintained accounts records, constantly seeking new ways to improve customer service
- Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Assisted customers in making product selections, based on customers' needs, product specifications, product prices, availability, applicable regulations or credit terms
- Identified prospective customers by using business directories and following leads from existing clients
- Collaborated with colleagues to exchange information, such as selling strategies or marketing information.
Area Supervisor
Ross Dress For Less
Surprise, AZ
07.2004 - 09.2005
- Responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the Supervisor on Duty
- Opened and closed the store, supervised Associates, provided Star Customer Service at all times, supervised merchandise processing, markdowns, sizing and the Front End as needed
- Carefully interviewed, selected, trained and supervised staff
- Helped customers with questions, problems and complaints in person and via telephone
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Ensured Cash pick-ups and bank deposits were conducted to company policy
- Maintained records related to sales.
Sales Associate
JC Penney
Glendale, AZ
11.1996 - 07.2004
- Assisted customers and did whatever helps the experience great from the sales floor to the register
- Adjusted to customer flow to provide assistance to customers or your co-workers
- Described merchandise and answered questions to explain use, operation, and care of merchandise to customers
- Operated cash register to compute sales prices, totaled purchases and received and processed cash or credit payment
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices regarding the store and its merchandise
- Maintained product presentation
- Made adjustments to display the latest fashion and merchandise trends
- Replenished and restocked the store to fill the needs of the customers
- Placed special orders through store catalog or called other stores to find desired items
- Participated in a learning environment absorbing new information from peers or training materials on our merchandise or business processes.
Education
High School Diploma -
Vista Nueva High
Sacromento, CASkills
- Communication skills
- Friendly/Approachable
- Willing to learn
- Customer-satisfaction
- Time management
- Attentiveness
- Goal Oriented
- Self-Motivated
- Tenacity
- Product knowledge
- Problem solving
- Multi-tasking
Skillsandcharacteristics
Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in myself and others, Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for my actions and outcomes, Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Performancesummary
A customer-focused individual who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent in communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. A proven track record when it comes to consistent customer service to ensure client satisfaction and service improvement.
Key Qualifications
- 10+ years of workforce experience, encompassing Sales, Marketing, Client Relations and Supervisory functions
- Keyboard skills of 35+ wpm, average accuracy 95%
- Proficient in MS Windows (MS Word, Outlook, Etc.), also 10key
- Knowledgeable in POS software, bar code scanning, computerized cash register use and magnetic card readers
Timeline
Cake Decorator
Bashas'
12.2016 - Current
Cleaning Technician, Team Leader
Maids Of Honor
11.2013 - 12.2016
Customer Service Representative, Account Manager
World Nutrition Inc.
09.2005 - 08.2013
Area Supervisor
Ross Dress For Less
07.2004 - 09.2005
Sales Associate
JC Penney
11.1996 - 07.2004
High School Diploma -
Vista Nueva High
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