Shaida LoCascio
San Jose,CA
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. A experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Hair Stylist
Monica Foster Salon
08.2018 - Current
- Delivered exceptional hair styling services, enhancing client satisfaction and loyalty.
- Collaborated with team members to maintain a clean and organized salon environment.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Developed strong client relationships through effective communication and personalized consultations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Hair Salon Owner
Shaida LoCascio
01.2011 - 07.2025
- Established strong vendor relationships for timely supply procurement and cost-effective purchasing.
- Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Consulted with customers to assess needs and propose optimal solutions.
Hair Salon Owner
Shaida LoCascio
05.2022 - 02.2025
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Managed daily salon operations, ensuring high-quality service and customer satisfaction.
- Oversaw inventory management, optimizing product selection based on client preferences and trends.
- Implemented scheduling systems to maximize staff efficiency and minimize wait times for clients.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
Global Color Educator
West Coast Beauty
03.2014 - 06.2017
- Assessed student performance through various evaluation methods, ensuring academic standards were met.
- Mentored new educators, providing guidance on curriculum delivery and classroom management strategies.
- Fostered student curiosity and interest through creative hands-on activities.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Tailored messaging to specific audience demographics, increasing relatability and connection with attendees.
- Utilized multimedia tools to create dynamic presentations that effectively conveyed complex concepts.
- Managed time efficiently during presentations, ensuring all topics were covered without exceeding allotted timeframe.
- Demonstrated commitment to continuous learning by attending workshops and training sessions related to public speaking and platform artistry skills development.
- Served as a brand ambassador at events, promoting company products and services while establishing strong relationships with prospective clients.
- Elevated company''s reputation within the industry through consistent delivery of high-quality platform performances.
- Incorporated storytelling techniques into presentations, making complex information more accessible and memorable for audiences.
Education
High School Diploma -
Live Oak High School
Morgan Hill, CAArts
West Valley College
Saratoga, CAVocational - Beautician
San Jose Beauty College
San Jose, CASkills
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Customer consultation
- Relationship building and management
- Highly motivated self-starter
- Social media promotion
- Sales expertise
- Staff management
- Business management
- Customer buying habits
- Conflict resolution skills
- Team leadership
- Training and development
- Marketing
- Outstanding customer service
- Workstation cleaning
- Retail sales strategies
- Social skills
Timeline
Hair Salon Owner
Shaida LoCascio
05.2022 - 02.2025
Hair Stylist
Monica Foster Salon
08.2018 - Current
Global Color Educator
West Coast Beauty
03.2014 - 06.2017
Hair Salon Owner
Shaida LoCascio
01.2011 - 07.2025
High School Diploma -
Live Oak High School
Arts
West Valley College
Vocational - Beautician
San Jose Beauty College