Shaida Sultana

• Assisted small business clients with account management and product selection.
• Educated clients on banking services and financial solutions tailored for small businesses.
• Collaborated with teams to ensure seamless service delivery to business customers.
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• Identify and document customer concerns, complaints, and service requests accurately.
• Resolved client inquiries and issues efficiently through effective communication techniques.

Deliver high-quality customer service to small business clients in a fast-paced environment.

Support compliance by verifying customer information and following security guidelines.

Escalate complex or high-risk issues to the appropriate department when needed.

• Coordinated customer service initiatives to enhance store experience and satisfaction.
• Assisted in training new staff on customer interaction and service protocols.
• Implemented feedback collection processes to understand customer preferences and needs.

Assign registers, supports and responds to POS coverage needs and coordinate breaks for all associates.

Ensure associates execute tasks and daily activities in accordance with with store plan and prioritize as needed.

Communicate accurately and effectively with management and associates when setting and addressing priorities

Support and participate in store shrink reduction goals and programs.

Promote safety awareness and support maintenance of a risk free environment.

• Led cross-functional teams to develop innovative denim products.
• Collaborated with design and marketing teams on product specifications.
• Managed product lifecycle from concept to launch for denim collections.
• Conducted market research to identify trends in denim fashion.
• Oversaw quality assurance processes to ensure product standards.
• Facilitated training sessions for team members on product development tools.
• Analyzed competitor products to enhance Jamuna Denims' offerings.
• Established timelines for each phase of product development process.
• Analyzed customer feedback data to inform product direction.
• Provided guidance on technical implementation of design specifications.
• Studied and used knowledge of industry-specific production tools, machinery and equipment.
• Review of streetwear and runway trends for each season in order to make appropriate recommendations surrounding profitability and performance of products categorized by customer and category.
• Travel overseas to visit international fairs for sourcing new fabrics & accessories development support.
• Negotiate with vendors on availing, product specifications and delivery deadlines and price.
• Implement functional and innovative advancements of denim textiles and washing including sustainability and wearability features.

• Developed innovative product concepts based on market trends and customer feedback.
• Collaborated with cross-functional teams to refine product specifications and designs.
• Conducted thorough research on materials and suppliers for optimal sourcing solutions.
• Managed prototype testing phases to ensure quality standards were met effectively.
• Working closely with team managers to source/develop according to the customer’s tech pack or requirements.
• Travel overseas fir sourcing of new and updated trims/ accessories.
• Creating final collection catalogs in powerpoint presentations.