Shaidell Robbins
Danville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Caesars Entertainment
02.2025 - 07.2025
- Resolved customer inquiries through various channels, enhancing satisfaction and loyalty.
- Trained new staff on company policies and customer service best practices, improving team efficiency.
- Managed high-volume calls while maintaining service quality standards, ensuring prompt issue resolution.
- Collaborated with cross-functional teams to streamline processes, reducing response times for customer requests.
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Analyzed market trends and customer feedback to refine product positioning.
Literacy Tutor
Americorp
09.2023 - 02.2024
- Honed student collaborative skills with group projects and assignments.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Walmart
04.2020 - 07.2023
- Worked effectively in fast-paced environments.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Resolved problems, improved operations and provided exceptional service.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Customer Service Representative
TELVISTA
09.2020 - 05.2022
- Referred unresolved customer grievances to designated departments for further investigation.
- Scheduled training of software applications, data entry and retrieval procedures for end users.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science (B.S.) - Psychology
Colorado Technical University
Colorado Springs, Colorado03.2026
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Remington College
Knoxville, TN06.2021
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Adult Career & Education Center
Danville, VA06.2018
Associate of Science - Medical Billing Specialists
Ultimate Medical Academy
Clearwater, FL04-2027
Skills
- Detail-oriented approach
- Developing Individualized Lessons
- College-Level Instruction
- Writing assessments
- Data entry
- Critical thinking
- Active listening
- Customer service
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
Caesars Entertainment
02.2025 - 07.2025
Literacy Tutor
Americorp
09.2023 - 02.2024
Customer Service Representative
TELVISTA
09.2020 - 05.2022
Cashier
Walmart
04.2020 - 07.2023
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Remington College
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Adult Career & Education Center
Bachelor of Science (B.S.) - Psychology
Colorado Technical University
Associate of Science - Medical Billing Specialists
Ultimate Medical Academy