Shaidul Islam
Buffalo
Summary
Dedicated and observant professional with exceptional interpersonal and communication skills, adept at fostering meaningful relationships with clients and families. Proven experience engaging with individuals from diverse cultural and religious backgrounds, ensuring a respectful and inclusive approach. Skilled in crisis intervention, effectively guiding individuals through traumatic experiences while promoting resilience and recovery. Committed to enhancing client well-being through empathetic support and tailored strategies.
Overview
16
16
years of professional experience
Work History
Rehabilitation Assistant
Buffalo Psychiatric center
11.2024 - Current
- Collaborated with provider, social workers, and other professionals in interdisciplinary team meetings to coordinate comprehensive client care.
- Led and facilitated psychoeducational and therapeutic group sessions focused on developing client coping and communication skills.
- Assisted clients in setting realistic, measurable goals to promote positive behavioral change and self-efficiency.
- Maintained meticulous records of clients’ progress in treatment, educational, and recreational activities, ensuring facility and state compliance.
- Developed strong relationships with community agencies to streamline client referrals and enhance continuity of care.
- Maintained strict client confidentiality following all facility and HIPPA guidelines.
Mental Health Therapy Aide
Office of Mental Health
11.2017 - 11.2024
- Performed assigned tasks as per institutional guideline
- Help running programs and groups as per institutional guideline
- Provided clients with recommendations to community resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Guest Service Representative
Museum Of Modern Art
08.2009 - 11.2016
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Trained new staff on customer service protocols and museum policies.
- Provided accurate information regarding local attractions, restaurants and activities.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate in allied health - Allied Health
Mandl School
New York, NY04.2012
Skills
- Behavioral intervention strategies
- Patient-centered communication skills
- Ensuring HIPAA compliance
- Conflict resolution strategies
- Safety assessments
- Support for treatment planning
- Facilitation of group therapy sessions
- Boundary setting
- Resource coordination in community settings
Timeline
Rehabilitation Assistant
Buffalo Psychiatric center
11.2024 - Current
Mental Health Therapy Aide
Office of Mental Health
11.2017 - 11.2024
Guest Service Representative
Museum Of Modern Art
08.2009 - 11.2016
Associate in allied health - Allied Health
Mandl School