Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHAIEL TOVAR

Lehigh Acres,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Office Assistant

P&V Painting
11.2023 - 01.2025
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.


Front desk clerk

Hurtado Immigration Law Firm
05.2023 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Customer Service Associate

Bienestar Consulting Group
09.2022 - 11.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Associate

Tovar Insurance
02.2019 - 12.2021
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

High School Diploma -

East Lee County High School
Estero, Florida
08.2022

Skills

  • Bilingual
  • Strong problem solver
  • Positive attitude
  • Dedicated team player
  • Adaptability and flexibility
  • Active listening
  • Empathy and patience
  • Document translation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Assistant

P&V Painting
11.2023 - 01.2025

Front desk clerk

Hurtado Immigration Law Firm
05.2023 - 08.2023

Customer Service Associate

Bienestar Consulting Group
09.2022 - 11.2022

Customer Service Associate

Tovar Insurance
02.2019 - 12.2021

High School Diploma -

East Lee County High School

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SHAIEL TOVAR