Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHAILA BORDELON

Prairieville

Summary

Highly motivated cybersecurity professional with a proven track record in safeguarding digital assets and ensuring data integrity. Seeking to leverage expertise in Azure cloud services and advanced security protocols to enhance security posture. Adept at implementing comprehensive security solutions, performing risk assessments, and utilizing Azure's native tools to mitigate vulnerabilities. Committed to driving innovative approaches to cybersecurity while ensuring compliance with industry standards and best practices. Information Specialist experienced in managing data for employers and clients, distributing information across the organization. Analyzes data, supports security efforts, organizes and classifies information, maintains records, and contributes to team efforts. Possesses expertise in information technology, technical understanding, documentation, reporting, customer service, and process improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

Huey's Epoxy Supply
05.2024 - Current
  • Resolve Technical Issues: Provide support for hardware, software, and network issues, ensuring minimal disruption to daily operations
  • User Assistance: Assist end-users with technical problems, including system errors, application malfunctions, and connectivity issues
  • System Maintenance: Oversee the installation, configuration, and maintenance of operating systems and applications
  • User Management: Manage user accounts, permissions, and access controls to ensure secure and efficient operation of IT systems
  • Network Configuration: Set up and maintain local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN)
  • Network Monitoring: Monitor network performance and security, troubleshoot connectivity issues, and implement necessary upgrades
  • Security Measures: Implement and manage security protocols to protect systems from cyber threats, including firewalls, anti-virus software, and encryption
  • Incident Response: Respond to security breaches or incidents, conduct investigations, and apply corrective measures to prevent future occurrences
  • Data Backup: Implement and oversee cloud-based backup and disaster recovery solutions to protect critical data
  • Technical Documentation: Create and maintain detailed documentation for systems, processes, and procedures to support IT operations and compliance.

Information Technolgy Technician / System Administrator

Prime Occupational Medicine Services
01.2023 - 05.2024
  • Provide technical support to end-users, addressing hardware and software issues promptly and effectively
  • Install, configure, and maintain computer systems, network devices, and peripherals
  • Troubleshoot and resolve hardware and software problems, ensuring minimal downtime
  • Collaborate with cross-functional teams to implement IT projects and upgrades
  • Conduct regular system maintenance, updates, and backups
  • Administer user accounts, permissions, and access rights in AD, and Google Workspace
  • Train end-users on new technologies and provide documentation
  • Monitor and respond to IT support tickets, maintaining a high level of customer satisfaction
  • Collaborate with vendors to procure hardware and software, ensuring cost-effectiveness
  • Assisted in the installation and maintenance of network infrastructure
  • Provided desktop support for software applications and operating systems
  • Diagnosed and repaired hardware malfunctions, ensuring optimal performance
  • Collaborated with IT team members to implement security measures and protocols
  • Documented troubleshooting processes and solutions for future reference
  • Contributed to the development and implementation of IT policies and procedures
  • Implemented the establishment of new clinics by meticulously configuring the essential IT infrastructure
  • Executed the installation of CAT 6 ethernet cabling, meticulously routing from ceilings to walls, ensuring precise labeling, and proficiently terminating RJ-45 wires while securing wall plates
  • Established seamless connectivity for networking, cameras, computers, phones, printers, and other devices
  • Organized the network rack, labeling it according to its corresponding wall port locations, to optimize operational efficiency
  • Lead or contribute to IT projects, including system upgrades, new technology implementations, and infrastructure improvements
  • Work with other departments to align IT initiatives with organizational goals and ensure timely project delivery
  • Provide training sessions and resources for employees on new technologies, best practices, and IT policies.

Information Technolgy Technician / System Administrator

Prime Global Solutions PGS
01.2023 - 05.2024
  • Prime Occupational Medicine complies to provide IT support services for Prime Global Solutions
  • All responsibilities outlined for IT support at Prime Occupational Medicine are serviced to Prime Global Solutions.

Shift Manager

Main Street Market and Deli
05.2016 - 04.2020
  • Oversee daily operations and manage a team of 4-5 employees to ensure smooth workflow and exceptional customer service
  • Schedule shifts, delegate tasks, and provide guidance and support to team members to maximize productivity and efficiency
  • Train new hires on company policies, procedures, and standards to maintain consistency and uphold quality standards
  • Monitor inventory levels, place orders, and manage stock to minimize waste and ensure adequate supply
  • Handle customer inquiries, resolve issues, and address complaints promptly and professionally to maintain customer satisfaction
  • Enforce safety protocols and adhere to sanitation guidelines to ensure a clean and safe work environment for employees and customers
  • Collaborate with management to develop strategies for improving operations, increasing sales, and achieving business goals.

Education

Associate in Occupational Studies Information Technology -

ITI Technical College
12.2020

Skills

  • Azure Services - Global Administrator Role (Azure AD, Azure Networking) in an 500 Users Active Directory
  • Azure services such as App Services, Functions, Logic Apps, and Active Directory, with a strong focus on optimizing cloud-based resources for performance and cost
  • On-premises technologies (Windows Server, Active Directory, Group Policy, DNS, DHCP, VMware, Hyper-V, RDP)
  • Networking protocols and concepts
  • Cloud Technologies: Azure VMs, Azure Active Directory (Entra), Azure Networking, Azure Security
  • Hardware and Software Troubleshooting of Desktops, Cellular Devices, Laptops, Desk Phones, Printers/Scanners
  • Configure Windows Server network infrastructure/setup and configure DNS, addressing and services, groups, network access, file and print services
  • Manage network infrastructure, database design, and administration
  • Demonstrate competency in Windows and Linux/Ubuntu utilities
  • Install and configure variety of OS for user use and preference; Linux Operating Systems, Windows Operating Systems (versions 7, 8, 81, 10, 11) Windows Server 2012, 2016 Operating Systems
  • Preparation in course work for IT core, infrastructure, Azure cloud, and cybersecurity certifications
  • Network connections troubleshooting
  • Ticketing Systems: Zendesk and SolarWinds
  • Collaborated with cross-functional teams to plan and execute IT projects, meeting project milestones and objectives within budget and timeline constraints
  • Knowledge of industry best cyber security practices and standards to include but not limited to ISO 27001
  • Google Workspace Administrator
  • M365 Administration and Microsoft Suite Experience
  • Ability to communicate from technical jargon to layman terms for users
  • IT Troubleshooting and Problem-solving skills
  • Information Security
  • End-user support
  • IT Asset Management Via Solarwinds and Documentation

Certification

  • CompTIA CIOS/CSIS Secure Infrastructure Specialist, Candidate ID: COMP001022168407, Active since: 01/2023, Expiration Date: 08/2027
  • CompTIA A+ Certification, Candidate ID: COMP001022168407, Active since: 01/2023, Expiration Date: 08/2027
  • CompTIA Network+ Candidate ID: COMP001022168407, Active since: 07/2023, Expiration Date: 08/2027
  • CompTIA Security+ Candidate ID: COMP001022168407, Active since: 08/2024, Expiration Date: 08/2027
  • Microsoft Certified: Azure Fundamentals AZ-900, Credential ID: B7A441D6C8F67EC8, Active since: 02/2024, Certification Number: 80265B-E6T2F2
  • Microsoft Certified: Azure Administrator Associate AZ-104, Credential ID: 60D80794056C7FFA, Active since: 06/2024, Expiration Date: 06/2025
  • Microsoft Certified: Azure Security Engineer Associate, Credential ID: 908D36A4031EC9A7, Active since: 07/2024 Expiration Date: 07/2025
  • Microsoft Certified: Cybersecurity Architect Expert, Credential ID: 1FE14F032C591329, Active since: 07/2024, Expiration Date: 07/2025
  • Pursuing additional certifications to further advance my expertise and stay current with industry developments.

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Information Technology Specialist

Huey's Epoxy Supply
05.2024 - Current

Information Technolgy Technician / System Administrator

Prime Occupational Medicine Services
01.2023 - 05.2024

Information Technolgy Technician / System Administrator

Prime Global Solutions PGS
01.2023 - 05.2024

Shift Manager

Main Street Market and Deli
05.2016 - 04.2020

Associate in Occupational Studies Information Technology -

ITI Technical College

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