Shaila Doyle
Summary
Dedicated hospitality professional with 4 years of experience working in food service and event management. Graduated summer of 2023 with a Bachelors in Restaurant & Food Service and Event Service Management. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Highly capable of multitasking, conflict resolution, meeting deadlines, and effectively handling high stress situations. Strong leader, supportive, and team oriented. Strong interpersonal skills with a passion and drive for creating guest experiences that will last.
Overview
8
8
years of professional experience
Work History
Supervisor
Loews Hotels
- Managed the flow of the floor daily
- Experienced in guest and team members conflict and resolution, and quality control
- Experience in scheduling, ordering, serve safe, labor and cost control
- Demonstrates creative critical thinking by identifying places of improvement and finding easy and manageable daily/weekly tasks that would boost overall efficiency.
Expo/Grill/Wok Cook/ FOH Manager/Assistant Store Manager
Bento Asian Kitchen & Sushi
01.2020 - Current
- Cross trained in all departments in my first 4 months
- Promoted to FOH Manager after demonstrating versatility in all former roles
- Experience with guest conflict & resolution & quality control in a fast-paced environment
- Experience leading a team of up to 30 people
- Managed all logistical aspects of the business: schedules, inventory, labor, P&L, hiring, training and development, equipment, marketing and promotional activities
- Able to jump from department to department at a moment's notice.
Pool Attendant/ Lifeguard
Loews Hotels
01.2020 - 01.2022
- Responsible for maintaining the deck
- Able to handle guest conflict with minimal management help
- Created memorable guests experiences by going above and beyond to assure that every guest feels like family
- Coordinated and executed the children's activity program on the pool deck.
Hostess
Loews Hotel
01.2020 - 01.2021
- Experience working in a 4-star hotel
- Organize and managed seating for full service high volume establishment
- Interned for Islands helping the GM with competitive sets, analysis, and research.
Shift Lead/Manager
Smoothie King
01.2018 - 01.2020
- Responsibilities included opening and closing the stores, assuring fruit/vegetables were probably prepared and stocked, inventory, employee and guest management
- Requested by the store owners at both locations on campus
- Experience with high stress, high-volume environment.
Accessibility Director
Multicultural Student Center
01.2018 - 01.2019
- Approached to apply for the board less than 2 months into volunteering with them
- Created, designed and implemented multiple successful and accessible events throughout the UCF campus
- Assisted and headed events of 20-200 people
- Created environments of learning to influence the fair treatment and proper understanding of ADA laws and persons with disabilities.
Customer Care Manager
Brightstar Home Healthcare
01.2016 - 01.2019
- Ensures high-quality customer care utilizing 24/7/30 Client touchpoints
- Address any concerns immediately
- Recognized for quality work and asked to stay on the team despite relocating
- Experiences in a fast-paced environment and multitasking
- Responsibilities included creating and maintaining employee & client schedules, schedule conflicts, resolving employee-client conflicts, data input
- Experienced in ABS schedule and data input.
Education
Bachelors of Science in Restaurant and Food Service Management -
University of Central Florida
Orlando, FL08.2023
Hospitality
University of Central Florida
Orlando, FL08.2023
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
- Project Management
- Schedule development
- Project Planning
- Waste Reduction
- Expectation setting
- Inventory Oversight
Timeline
Expo/Grill/Wok Cook/ FOH Manager/Assistant Store Manager
Bento Asian Kitchen & Sushi
01.2020 - Current
Pool Attendant/ Lifeguard
Loews Hotels
01.2020 - 01.2022
Hostess
Loews Hotel
01.2020 - 01.2021
Shift Lead/Manager
Smoothie King
01.2018 - 01.2020
Accessibility Director
Multicultural Student Center
01.2018 - 01.2019
Customer Care Manager
Brightstar Home Healthcare
01.2016 - 01.2019
Supervisor
Loews Hotels
Bachelors of Science in Restaurant and Food Service Management -
University of Central Florida
Hospitality
University of Central Florida
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