Shaila Echavarria Castiblaco
Brentwood,NY
Summary
Dynamic and compassionate professional with extensive experience in customer service, healthcare support, and office administration. Proven ability to manage front-desk operations, coordinate patient care, and lead teams in fast-paced environments while maintaining a focus on efficiency and quality. Recognized for exceptional communication skills and a positive attitude, fostering strong relationships with clients and colleagues. Bilingual in English and Spanish, dedicated to delivering high-quality service and care that exceeds expectations.
Overview
2026
2026
years of professional experience
Work History
Dental Office Receptionist
Bella Smiles Cosmetic And Family Dentistry
Smithtown, NY
07.2025 - 09.2025
- Facilitated patient scheduling, insurance processing, and check-in/check-out procedures.
- Executed management of phone lines, patient records, and administrative tasks with accuracy, professionalism, and confidentiality.
- Facilitated bilingual communication to optimize patient experiences.
Restaurant Manager
Burger King
Smithtown, NY
04.2025 - 10.2025
- Supervised, trained, and motivated a team of employees to deliver exceptional customer service and meet performance goals.
- Oversaw daily operations including scheduling, inventory control, and conflict resolution.
- Developed leadership and communication skills by fostering a productive and positive work environment.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Barista
Dunkin' Donuts
Hauppauge, NY
07.2025 - Current
- Prepared and served a variety of beverages and food items while ensuring a clean, welcoming, and customer-focused environment.
- Built strong rapport with customers, improving retention and satisfaction.
- Oversaw inventory to maintain optimal stock levels and organization.
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Operated espresso machines and grinders, ensuring optimal performance and beverage quality.
- Collaborated with team members to streamline workflow during peak service hours, enhancing customer satisfaction.
- Implemented inventory management practices to minimize waste and improve supply ordering processes.
Certified Nursing Assistant (CNA)
Sunrise Nursing Home
- Delivered compassionate care and daily living assistance to residents, including hygiene support and mobility assistance.
- Monitored and documented vital signs and reported patient changes to nursing staff.
- Contributed to a positive, patient-centered environment focused on comfort and safety.
Restaurant Hostess
Hauppauge Palace Diner
Hauppauge, NY
08.2023 - 12.2024
- Greeted guests warmly, creating welcoming atmosphere for dining experience.
- Managed reservations efficiently, ensuring optimal seating arrangements during peak hours.
- Assisted servers with menu inquiries, enhancing customer satisfaction and service flow.
- Coordinated waitlists effectively, minimizing guest wait times and improving turnover rates.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Sales Associate
Empress NY
Bay Shore, NY
10.2024 - 12.2024
Food Service Cashier
La Slice
West Islip, NY
07.2024 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Delivered personalized assistance to ensure customer satisfaction with menu choices.
- Facilitated timely completion of food preparation tasks in a collaborative environment.
Education
Highschool graduate -
Brentwood Highschool
Brentwood, NY06.2025
CNA
Access Careers
Islandia, NY11.2025
Phlebotomy/EKG Technician -
Access Careers
Islandia, NYSkills
- Bilingual: English & Spanish
- Exceptional Customer Service & Communication
- Patient care
- Leadership & Team Management
- Time Management & Organization
- Confidentiality
- Patient documentation
- Excellent multitasking capability
- Phone and email etiquette
- Appointment scheduling
- Language fluency
- Patient file management
- Medical terminology
Timeline
Dental Office Receptionist
Bella Smiles Cosmetic And Family Dentistry
07.2025 - 09.2025
Barista
Dunkin' Donuts
07.2025 - Current
Restaurant Manager
Burger King
04.2025 - 10.2025
Sales Associate
Empress NY
10.2024 - 12.2024
Food Service Cashier
La Slice
07.2024 - 08.2025
Restaurant Hostess
Hauppauge Palace Diner
08.2023 - 12.2024
Certified Nursing Assistant (CNA)
Sunrise Nursing Home
Highschool graduate -
Brentwood Highschool
CNA
Access Careers
Phlebotomy/EKG Technician -
Access Careers