Summary
Overview
Work History
Education
Skills
references
Languages
Timeline
BusinessAnalyst

Shaila Guerrero

Johnston,Rhode Island

Summary

Dedicated Administrative Office Manager with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers.

Fluent languages in Spanish and English.

Methodical and highly organized with good prioritization and planning abilities.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. My Customer Service Skill bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Administrative Office Manager

JG Remodeling LLC
01.2018 - 12.2023
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Enhanced record keeping storage space and usability by reorganizing physical filing systems
  • Strictly adhered to confidentiality protocol regarding client information and documents
  • Coordinated with office head to establish and monitor operating budget.
  • Streamlined internal communication processes by implementing effective communication tools and platforms.
  • Boosted website traffic with search engine optimization techniques, improving overall online presence.
  • Developed comprehensive communications strategies for product launches, resulting in successful market penetration.
  • Assisted in organizing high-profile corporate events, contributing to a positive brand image and increased client retention rates.
  • Designed visually engaging presentations to effectively convey complex information to diverse audiences.
  • Answered client queries and complaints to provide strong customer service.
  • Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
  • Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
  • Created social media content across multiple platforms according to content calendars and promotion schedules.
  • Designed company outreach and fundraising campaigns to engage with customers and other businesses.
  • Collaborated with journalism and marketing teams to compile information and align company messaging.
  • Facilitated media training for executive staff and spokespeople.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Assisted marketing department in planning client functions.
  • Installed new property management applications.
  • Managed installation of new servers and installation of new Cisco phone system.
  • Performed time and attendance data entry, printed completed payroll and made necessary corrections.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Followed data entry protocols, rules and regulations.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Collaborated with team members to ensure consistent quality of service across all phone lines.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Reduced call processing time by quickly identifying caller needs and directing them to the appropriate department or personnel.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
  • Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.

BARISTA

BREWED AWAKENINGS
08.2019 - 03.2020
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Education

Business Administration

COMMUNITY COLLEGE OF RHODE ISLAND
WARWICK, RHODE ISLAND

High School Diploma -

JOHNSTON SENIOR HIGH SCHOOL
JOHNSTON, RHODE ISLAND
05.2017

Skills

  • Documentation and Control
  • Payroll and Budgeting
  • Organizational Leadership
  • Data Entry
  • Customer Service
  • Active Listening
  • Strong Interpersonal Skills
  • Front Desk Operations
  • Recordkeeping
  • Administrative Tasks
  • Information Assistance
  • Typing Speed
  • Product Knowledge
  • Document Translation ( Spanish )
  • Caller Assistance
  • Customer Support
  • Issue Research

references

JG REMODELING LLC, 1200 HARTFORD AVE SUITE 28, JOHNSTON, RHODE ISLAND, 02919, JGREMODELING27@YAHOO.COM, (401) 633-6166, (401) 749-9047

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BARISTA

BREWED AWAKENINGS
08.2019 - 03.2020

Administrative Office Manager

JG Remodeling LLC
01.2018 - 12.2023

Business Administration

COMMUNITY COLLEGE OF RHODE ISLAND

High School Diploma -

JOHNSTON SENIOR HIGH SCHOOL

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Shaila Guerrero