Hi, I’m
Shaila Kalil
Redwood City,CA
Summary
Dynamic professional with extensive experience at Sunstates Security, excelling in customer service and office administration. Proven ability to enhance operational efficiency through meticulous filing system management and effective conflict resolution. Skilled in CCTV monitoring, ensuring safety while fostering a welcoming environment for visitors. Committed to delivering exceptional support and maintaining high standards.
Overview
7
years of professional experience
Work History
Sunstates SecurityMenlo Park
Receptionist
11.2024 - Current
Job overview
- Maintained organized filing system for confidential client information per company policy.
- Operated company badging system to create identification badges for new employees and visitors.
- Responded to internal staff inquiries regarding office operations and protocols.
- Greeted visitors to determine purpose of visit and assist accordingly.
- Verified visitor identification before granting access to building.
- Monitored multiple CCTV feeds to ensure security across premises.
- Prepared detailed reports on daily activities and maintenance issues encountered.
- Guarded restricted areas and enforced access control measures effectively.
PrimericaSimi Valley, CA
Insurance Agent
05.2024 - 11.2025
Job overview
- Monitored client insurance coverages to align with evolving needs.
- Resolved customer inquiries to enhance service quality.
- Engaged clients through detailed explanations of policy documents.
- Conducted meetings and calls with prospects to present insurance options.
- Sourced new clients through strategic networking initiatives.
- Calculated premiums, established payment methods, and processed customer payments.
- Educated clients on importance of maintaining adequate insurance coverage.
- Developed tailored quotes based on comprehensive risk assessments.
Lifetime FitnessSan Clemente, CA
Operations Team Member
11.2023 - 05.2024
Job overview
- Monitored inventory levels and adjusted as necessary.
- Conducted quality control checks to maintain standards and meet compliance requirements.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
Amparo Gil South San Francisco, CA
IHSS Care Provider
06.2018 - 11.2023
Job overview
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Transported clients to medical appointments and social events.
- Monitored medication schedules and administered medications as needed.
Skills
- Customer service
- Office administration
- Data entry
- Reporting skills
- Adaptability
- Filing system management
- CCTV monitoring
- Access control
- Conflict resolution
- Telephone and email etiquette
- Scheduling
- Access Control
Timeline
Receptionist
Sunstates Security
11.2024 - Current
Insurance Agent
Primerica
05.2024 - 11.2025
Operations Team Member
Lifetime Fitness
11.2023 - 05.2024
IHSS Care Provider
Amparo Gil
06.2018 - 11.2023
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