Shaila Mudigonda
Newberg
Summary
Dynamic product and technical program manager with a proven track record at CDK Global, driving cloud-native modernization and enhancing customer journeys. Expert in AWS and cross-functional collaboration, I achieved a 40% reduction in task completion time while fostering a culture of proactive risk management and strategic alignment across teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Product & Technical Program Manager – FixedOps Platform & Core Experiences
CDK Global
Portland
02.2019 - Current
- Directed product strategy and technical program execution for a 40+ year‑old FixedOps platform serving 9,000+ dealers across the U.S. and Canada, modernizing core customer journeys, OEM integrations (GM SAVI, GM Rewards), and internationalization capabilities—unlocking $4M in projected new revenue.
- Led a multi‑year cloud‑native modernization program to AWS, coordinating architecture, engineering, and data teams to decompose legacy modules using LLM‑driven code extraction and refactoring —reducing task completion time by 40% and improving NPS by +36.
- Program‑managed delivery of an AI‑powered intelligent automation platform (multilingual scheduler + consumer portal), aligning AI/ML, UX, and engineering teams to eliminate 9+ minute hold times, avoid missed calls by providing a 24/7 calling option, increase adoption by 31%, and deliver a unified first‑time setup journey with responsible AI governance.
- Established KPI governance frameworks across onboarding, activation, adoption, revenue, and NPS workflows, delivering executive reporting, backlog visibility, and proactive risk/issue mitigation to enhance roadmap clarity and operational predictability.
- Coordinated cross‑functional workstreams (Product Research, UX, Marketing, Engineering) to harmonize setup and onboarding patterns, conducting domain research, competitive analysis, and workflow adoption studies to increase feature adoption by 28% and personalize end‑to‑end customer journeys.
- Drove governance across engineering, data science, legal, and supply chain for compliance with tax and regulatory mandates, embedding data governance frameworks to deliver unified, trusted customer data for seamless cross‑channel experiences.
- Managed program roadmaps, dependencies, and quarterly planning across multiple engineering squads, ensuring alignment with modernization milestones, OEM partner timelines, and cross‑team delivery commitments.
- Implemented structured program management practices including risk/issue tracking, change control, stakeholder communication cadences, and cross‑team alignment mechanisms—improving delivery predictability and reducing blockers across global teams.
- Partnered with OEM, enterprise, and internal stakeholders to align business outcomes with technical execution, ensuring scalable, secure, and compliant delivery of platform capabilities across mobile, web, and connected ecosystem touchpoints.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Sr. Product Manager
NextStudy.com
Salem
09.2015 - 09.2018
- Redesigned e-commerce listing process, resulting in 56% increase in counseling and pastoral service subscriptions and enhanced customer acquisition and digital engagement.
- Led product strategy and execution for scalable web applications using modern web technologies, facilitating humanitarian aid delivery and increasing community engagement through digital platforms.
- Led product strategy for innovative online learning solutions at NextStudy.com.
- Collaborated with cross-functional teams to enhance user experience and interface design.
- Managed product lifecycle from concept through launch for multiple educational tools.
Product Manager – Enterprise Support & Revenue Recovery Systems
Syntel - for Daimler Trucks N. America
Portland
03.2008 - 08.2015
- Developed and launched a Concession Recovery System, reclaiming $76K in lost revenue by integrating data across sales, concessions, DMV, and warranty systems to strengthen financial accountability.
- Recovered 3.3% in underreported truck sales (200K units) by identifying and correcting systemic ETL data mapping errors, safeguarding revenue streams and enhancing reporting accuracy.
- Rebuilt Canadian truck change history by resolving systemic ETL issues in vehicle data marts, enhancing data reliability and enabling accurate business intelligence for cross‑regional operations.
- Supported operations for 100+ enterprise applications in highly regulated environment, ensured SLA adherence and embedded IT governance frameworks to maintain compliance and operational integrity.
Business Analyst
Copart
Fairfield
02.2005 - 01.2007
- Led client requirement gathering and workflow documentation; designed enterprise reports with SSAS and SSRS to enhance operational visibility and support informed decision-making.
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed detailed business requirement specifications for project initiatives.
Lead Developer
Wendy’s International
Columbus
07.2002 - 11.2004
- Streamlined application approval systems in Lotus Notes and managed SQL database operations, enhancing governance across enterprise workflows.
- Led development teams in creating innovative software solutions for restaurant operations.
- Collaborated with cross-functional teams to enhance customer experience through technology.
- Designed and implemented scalable systems for efficient order processing and management.
Lead Developer
GE
Nashville
09.2000 - 04.2002
- Directed project initiation, requirements analysis, and development of client business applications to deliver scalable solutions aligned with enterprise needs.
- Led development teams in creating efficient software solutions for restaurant operations.
- Collaborated with cross-functional teams to integrate new technologies into existing systems.
- Designed and implemented coding standards to improve software quality and performance.
Web Development Engineer
ITech Solutions
Hartford
03.1999 - 08.2000
- Designed and deployed web applications that improved client digital capabilities and expedited service delivery.
- Developed responsive web applications using modern frameworks and technologies.
- Collaborated with cross-functional teams to gather project requirements and specifications.
- Conducted code reviews to ensure quality and adherence to best practices.
Developer
Marsh Inc
Chicago
08.1998 - 02.1999
- Developed business applications in MS Excel and MS Access to enhance reporting accuracy and streamline operations.
- Developed software solutions to enhance operational efficiency across teams.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Conducted code reviews to ensure quality and adherence to best practices.
Education
Masters - computer applications
Skills
- Product strategy
- SaaS modernization
- Customer journey design
- Activation
- Adoption
- NPS
- Time to value
- Funnel analytics
- Cloud & data platforms: AWS
- GCP
- Docker
- Kubernetes
- Web
- Connected ecosystems
- Competitive analysis
- Domain research
- Trend analysis
- Cross-functional: Design
- Engineering
- Program
- Sales
- Marketing
- Legal
- OEM
- Launch readiness
- Positioning
- Stakeholder engagement
- Program oversight
Certification
- Pragmatic Certified Product Manager
- Product Academy Immersion
Work Status
USC
Timeline
Lead Product & Technical Program Manager – FixedOps Platform & Core Experiences
CDK Global
02.2019 - Current
Sr. Product Manager
NextStudy.com
09.2015 - 09.2018
Product Manager – Enterprise Support & Revenue Recovery Systems
Syntel - for Daimler Trucks N. America
03.2008 - 08.2015
Business Analyst
Copart
02.2005 - 01.2007
Lead Developer
Wendy’s International
07.2002 - 11.2004
Lead Developer
GE
09.2000 - 04.2002
Web Development Engineer
ITech Solutions
03.1999 - 08.2000
Developer
Marsh Inc
08.1998 - 02.1999