SHAILA PEÑA

( 321 Roebling Street Brooklyn NY )

• I collaborated with teachers to develop and implement individualized education plans for students.
• Assisted in managing classroom behavior, fostering a positive learning environment for students.
• Supported lesson planning by preparing materials and resources for classroom activities.
• Organized and maintained educational resources, ensuring accessibility for both teachers and students.
• My very first job at 16 years old.

( 410 Gateway Drive Brooklyn, NY )

• I manage transactions, managing returns, or assisting with inventory
• Contribute to an organized, positive, and customer-focused environment.
• I exceed daily Rewards Program goals.
• Exceed productivity goals through consistent attention to detail and organization during busy shifts.
• Learned duties for various positions and provided backup at key times.
• First retail experience at 16 years old

(716 Broadway Noho)

• Provide high-level customer service by efficiently processing sales
• Managed sales and returns, ensuring accurate transaction processing.
• One year of added unique retail experience
• Assisted customers with inquiries and offered product information to enhance their shopping experience.
• Seventeen years old when hired

(1551 Broadway New York, NY)

• I provided exceptional customer service; addressing inquiries and resolving issues promptly.
• Learned a lot of new things about conversation and communicating in the retail experience that I apply in my day to day life.
• Collaborated with team members to achieve sales targets and improve overall store performance.
• Assisted in maintaining store visual merchandising standards to enhance product presentation.
• Interacted with all types of people traveling from different parts of the world; since Aerie is in Times Square, loved interacting with all of my customers.
• Hired at 18 years of age