Shaila Rose
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food service industry. Recognized leader and team player with outgoing, positive attitude and proven skills in establishing bonds and understanding with clients. Motivated to maintain care for quality and efficiency of product. Articulate, energetic and excellent time management with a passion for developing relationships while also maintaining a safe and clean working environment.
Overview
4
4
years of professional experience
Work History
F&B Customer Service Associate
Wawa
11.2023 - Current
- Demonstrated safe practices and procedures by adhering to company standards.
- Demonstrated ethical and honest behavior in day-to-day interactions and business decisions.
- Motivated team to meet and exceed sales goals through excellent selling skills.
- Trained new personnel regarding company operations, policies and services.
- Successful organization skills during busy times including up to $2,000 sales in an hour.
Sandwich Artist
SUBWAY®Restaurants
04.2022 - 10.2023
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
Line Cook
Taziki's Mediterranean Cafe
05.2021 - 08.2021
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
GED -
Sandalwood High School
Jacksonville, FL05-2022
Skills
- Hygiene standards
- Safety regulations
- Quality assurance
- Cross-functional team collaboration
- Customer service
- Allergy awareness
- Problem resolution
- POS system operation
- Stock replenishment
- Customer support
- Product knowledge
- Inventory control
Timeline
F&B Customer Service Associate
Wawa
11.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
04.2022 - 10.2023
Line Cook
Taziki's Mediterranean Cafe
05.2021 - 08.2021
GED -
Sandalwood High School
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