Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Shaila Ryba

Tucson,AZ

Summary

Dynamic Assistant Manager with proven expertise in customer service and money handling at Dunkin' Donuts. Successfully enhanced team performance through effective leadership and training, resulting in improved customer satisfaction. Skilled in employee scheduling and decision-making, I foster a positive work environment while ensuring accurate financial reporting and operational efficiency.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dunkin' Donuts
01.2021 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.

Assistant Manager

Dollar Tree
01.2017 - 01.2021
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
  • Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
  • Utilized project management skills to meet event deadlines and complete requirements.
  • Improved team collaboration by implementing cloud-based project management tool.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

High School Diploma -

Navarre High School
Navarre, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Goal setting
  • Team building
  • Employee scheduling
  • Customer rapport

Certification

I have my certification in food handling, I received from Dunkin Dounts.

Timeline

Assistant Manager

Dunkin' Donuts
01.2021 - 01.2025

Assistant Manager

Dollar Tree
01.2017 - 01.2021

High School Diploma -

Navarre High School

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Shaila Ryba