Shaila Sultana
New York
Summary
Driven to maintain smooth operations through knowledgeable and skilled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Program Assisstent
India Home
08.2020 - Current
- Current Employment: Program Assistant, India Home, since February 2023 to date
Closely working with South Asian seniors (60+) throughout Queens and taking an active role in
daily functioning of center activities at our Desi Senior Center and potentially other locations as needed.
Record keeping of daily activities sheet regarding sign-in, activity lor sheet, food temperature, and meal order sheet, activity invoices, reimbursement submit
Issue Based session facilitation
Case management and assisting in providing required documents
Conduct survey, data entry, and transcription work
Translation and transcription as required by other associated projects
Provide pictures, video, and event documentation from program activities for India Home social media coverage
Participate in various education, training on Zoom and in-person
Facilitating indoor and outdoor activities
Community Health Worker
India Home
06.2021 - 01.2023
- Working individually for canvass and as part of a team to talk with residents of designated neighborhoods about getting tested and vaccinated for COVID-19 and promoting best practices during a pandemic.
- Organize and implement community events/outreaches, phone banking, text banking, and posters, promote city testing sites, and collect testing information from residents. Providing information regarding test and tracing projects and accountability guidelines handing out PPE and flyers in various languages. Participating in training and webinar sessions for professional development in terms of COVID-19 issues.
Coordinator, NYC Global Insurance Company
Global Insurance Inc
09.2019 - 06.2020
- Major work to proceed with homeowner policy application, quotation collection,
- Regular communication for the updating policy with carrier and Bank, facilitating insured for policy continuation,
- Update all endorsements, cancellations, recommendations, and policy review
- Email and answer all quarries on the respective insured, Bank, carrier, and process documentation
Service Coordinator
MNN Home Care
12.2018 - 06.2019
- Key working issues: Receive calls and provide information as requested.
- Coordination with caregiver and patient. Reporting with a timesheet,
- Registration and enrollment process, Keeping authorization from the insurance department, data collection and updating on the portal,
- Email correspondence, filing, and record keeping.
Program Manager ( Bangladesh Employment Record)
Save The Children USA
06.2015 - 06.2018
- Overall responsibility to intervene in the child and women development program in the community.
- To collaborate and coordinate with similar service providers to exchange services.
- Capacity building to the beneficiaries and referring to the expected service center to get their needs with various community-based interventions.
Program Management Level Position, Bangladesh
Local, National, Govt , International
06.1996 - 06.2018
- Job Title: Program Officer, 1996-1998 ( Bangladesh)
- Job Title: Program Officer, Social Marketing Company, 1998-2004
- Job Title: Project Manager & Program Officer, 2004-2006, Training facilitation, Materials development, and child and women trafficking prevention program implementation
- Job Title: FK volunteers, Exchange Program, 2006-2007, Delhi & Thailand, worked with Nepali community Migrant workers on HIV/ADS Prevention Program
- Job Title: Program Coordinator, Child Protection Officer, Service Coordinator 2008-2014, Active role in implementing sponsorship program, Cervical and breast cancer screening program, management, supervision, collaboration with potential community and policy level stakeholders for mainstreaming
Education
Master of Science - Psychology
Dhaka University
Dhaka Bangladesh12.1995
Skills
- Report Writing
- Partnership Development
- Correspondence Management
- Teamwork and Collaboration
- Operations Support
- Project Management
- Event Coordination
- Community Outreach
- Administrative Support
- Remote Working Experience
- Powerpoint Presentations
- Multitasking and Organization
- Data Entry
Additional Information
Training Received: Child Protection training, Gender and Human Rights, Advocacy and networking,
Financial management, VCT training on HIV and AIDS, Preparatory Training course at Thailand for volunteer Exchange program of FK, TOT on creating a connection on Enabling Environment for Child Rights, active participation in various workshops,
Experienced in needs assessment, in-depth interviews, FGD and surveys, BCC materials development, seminars, and issue-based partnership coordination meetings at the policy level.
Technical Skill: Computer skills in PowerPoint, Excel, Word, and Outlook. Completed IELTS for English proficiency. HR and financial management, online data management
Timeline
Community Health Worker
India Home
06.2021 - 01.2023
Program Assisstent
India Home
08.2020 - Current
Coordinator, NYC Global Insurance Company
Global Insurance Inc
09.2019 - 06.2020
Service Coordinator
MNN Home Care
12.2018 - 06.2019
Program Manager ( Bangladesh Employment Record)
Save The Children USA
06.2015 - 06.2018
Program Management Level Position, Bangladesh
Local, National, Govt , International
06.1996 - 06.2018
Master of Science - Psychology
Dhaka University
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