Shailan Wright
Cincinnati
Summary
Dynamic and empathetic professional with a proven track record at UCMC Medical Center, excelling in patient communication and safety. Adept at problem resolution and fostering team collaboration, I effectively trained new staff, enhancing service quality and patient satisfaction. Committed to maintaining confidentiality and delivering exceptional care in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Transporter
UCMC Medical Center
Cincinnati, OH
10.2024 - Current
- Transported patients safely between departments, ensuring comfort and timely arrivals.
- Assisted nursing staff with patient transfers, maintaining adherence to safety protocols.
- Operated specialized transport equipment, enhancing efficiency in patient care delivery.
- Trained new transporters on procedures and equipment use to ensure team proficiency.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Shift Manager
McDonald's Restaurant
Cincinnati, OH
12.2019 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, reducing waste through efficient stock control.
- Implemented staff scheduling to optimize labor costs and enhance productivity.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Enhanced team performance by providing feedback and conducting performance reviews.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Cosmetologist
Self Employed
Cincinnati, OH
10.2019 - Current
- Delivered personalized beauty consultations to assess client needs and preferences.
- Executed various hair cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained cleanliness and sanitation of tools and workstations to ensure safety standards.
- Managed inventory of beauty products, ensuring adequate stock levels for services provided.
- Developed strong client relationships through effective communication and follow-up services.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Intern
City Hall
Cincinnati
08.2018 - 05.2019
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Intern
Hamilton County Juvenile Court
Cincinnati, OH
08.2017 - 05.2018
- Developed and maintained filing systems, ensuring document organization and accessibility.
- Managed office supplies inventory, streamlining procurement processes for efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Intern
Usi Midwest Insurance
Cincinnati, OH
08.2016 - 05.2017
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Gathered, organized and input information into digital database.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Intern
St. Joseph Home
Cincinnati, OH
08.2015 - 05.2016
- Engaged with residents to promote positive interactions and support emotional well-being.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
DePaul Cristo Rey
Cincinnati, OH05.2019
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Problem resolution
- Identification management
- Filing
- Computer literate
- Efficient
- Empathic
- Adaptable
- Team player/ team builder
Certification
CPR Certification
Cosmology License
Timeline
Patient Transporter
UCMC Medical Center
10.2024 - Current
Shift Manager
McDonald's Restaurant
12.2019 - Current
Cosmetologist
Self Employed
10.2019 - Current
Intern
City Hall
08.2018 - 05.2019
Intern
Hamilton County Juvenile Court
08.2017 - 05.2018
Intern
Usi Midwest Insurance
08.2016 - 05.2017
Intern
St. Joseph Home
08.2015 - 05.2016
High School Diploma -
DePaul Cristo Rey