Shaila Wilson
El Paso,IL
Summary
Highly motivated and detail-oriented professional with 10+ years in business and accounting operations. Multi-layered experience in planning, organizing, coordinating and oversight of business operations with consistent focus on customer and vendor relationships and satisfaction. Proven, professional reputation for being hardworking, thorough, organized, reliable and trustworthy.
Overview
7
7
years of professional experience
Work History
Staff Accountant
STL Office Solutions
Bloomington, IL
02.2021 - 03.2024
- Compile and prepare journal entries to ensure accurate general ledger records.
- Manage accounts receivable activities, such as invoicing customers, applying payments received, and monitoring customer balances.
- Reconcile intercompany accounts on a weekly basis.
- Review and reconcile discrepancies in accounts and financial documentation.
- Assess accuracy, completeness and integrity of corporate financial records.
- Monitor and track expenses to keep business on track with financial targets.
- Process and record post-payroll reports.
- Analyze balance sheets for mistakes and inaccuracies.
- Gather banking transactions via statements, record activity in Excel format and reconcile balances.
- Maintain accurate accounts for cash, fixed assets and other transactions.
- Oversee full accounting cycle and prepare applicable financial statements.
- Diminish financial discrepancies and accurately reconcile accounts using detailed data analysis results.
- Cross-train employees, enabling completion of priority tasks during absences.
- Reconcile bank accounts and prepare cash flow statements for upper management review on a daily basis.
- Assist with accounts receivable activities such as invoicing, collections and deposits.
- Provide support to upper management with special projects related to finance and accounting processes.
- Manage daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepare month-end closing entries for detailed reporting and recordkeeping.
- Receive payments from customers via cash, check and ACH to pay company invoices.
- Communicate with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Monitor loans and accounts payable to confirm payments are current.
- Prepare detailed financial reports outlining payroll expenses.
- Resolve complex payroll issues including garnishments, retroactive payments.
- Prepare weekly payroll reports for management and owner review.
Lead Claims Associate
State Farm
Bloomington, IL
10.2018 - 02.2021
- Interacted with customers via telephone and other correspondence to gather initial claim information and coached customers/claimants throughout the claims process.
- Provided high quality customer service to customers and agents by responding to and researching and resolving problems and errors, telephone inquiries and customer requests related to the claim.
- Supported claims workflow efficiency by accurately documenting claim progress, referring high risk exposures outside of authority levels and seeking opportunity that enhanced operations.
- Secured and analyzed necessary information (i.e., reports, policies, appraisals, releases, statements, records or other documents) in the investigation of claims.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Analyzed claims to determine the extent of the company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions based on the extent of damages.
- Communicated and negotiated directly with contractors and vendors regarding extent of damages and method of repair as well as set up salvage assignments for vehicles that were a potential total loss.
- Resolved customer complaints related to denied or delayed claims in a professional manner.
- Collaborated with other departments within the organization to address multi-faceted problems that required interdepartmental solutions.
- Coded and processed claims for payment ensuring all information is supplied before eligible payments are made.
Payroll Processor
Hjerpe & Tennison, CPAs
Bloomington, IL
11.2016 - 04.2018
- Accurately processed bi-weekly payroll for 100+ hourly and salary employees for 12 companies.
- Ensured proper deduction of employee wage garnishments and wage attachments.
- Accurately computed and withheld voluntary payroll deductions.
- Timely management of new hire/terminated employee information into payroll system.
- Calculated manual checks for employees, including those with weighted overtime.
- Composed payroll reports to ensure accuracy.
- Deposited and filed all payroll taxes.
- Exclusively responsible for preparation of W-2s and all other year-end tax forms and submissions.
- Researched and resolved employee payroll questions and issues with clients via email, phone and in person.
Education
High School Diploma -
Fieldcrest High School
Minonk05-2007
Some College (No Degree) - Accounting And Finance
Heartland Community College
Normal, ILSkills
- Reconciliations
- Bookkeeping
- Accounts Receivable
- Payables
- Collections
- Cash Flow Management
- Attention To Detail
- Client Relations
- Invoice Processing
- Payroll Reviews
- Basic Functions In Excel
- Documentation Skills
- Quickbooks
References
References available upon request.
Timeline
Staff Accountant
STL Office Solutions
02.2021 - 03.2024
Lead Claims Associate
State Farm
10.2018 - 02.2021
Payroll Processor
Hjerpe & Tennison, CPAs
11.2016 - 04.2018
High School Diploma -
Fieldcrest High School
Some College (No Degree) - Accounting And Finance
Heartland Community College
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