Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shaileen Alicea Jimenez

Senior Specialist Title And Registration
Salisbury,US

Summary

Senior Specialist with over 15 years of experience in enhancing operational workflows and client satisfaction. Proven expertise in notary services, data analysis, and compliance checks, consistently driving business growth through effective document management and innovative tax strategies. Recognized for exceptional problem-solving abilities and strong communication skills, with a commitment to quality and compliance. Leveraging bilingual capabilities and advanced technical skills to foster efficiency in registration practices and team performance.

Overview

23
23
years of professional experience

Work History

Title and registration Senior Specialist

Carvana
04.2023 - Current
  • Revolutionized registration practices, elevating Carvana's operational efficiency
  • Ensured seamless transactions through accurate customer record management
  • Proactively solved registration issues, reducing errors and enhancing compliance
  • Performed rigorous paperwork audits, adhering to state regulations
  • Worked on rejection assignments, striving for complete account status
  • Streamlined record-keeping, enhancing data accuracy and accessibility
  • Enhanced document verification processes, ensuring higher accuracy
  • Cut down registration processing time by refining workflow methods
  • Analyzed and resolved discrepancies in vehicle titles, boosting compliance
  • Trained new staff on registration protocols, improving team efficiency
  • Optimized data entry protocols, improving operational workflows

Tax Preparer & Loan signing Owner Manager

RST Tax Service & notary services
Salisbury, NC
01.2010 - Current
  • Guided clients through tax processes with passion, boosting their confidence
  • Initiated advanced loan services to cater to diverse client financial needs
  • Ensured zero errors in tax documentation through meticulous document management
  • Increased efficiency by implementing a cloud-based filing system
  • Streamlined client consultations, improving tax filing accuracy and client satisfaction
  • Drove business growth by expanding loan services, meeting diverse financial needs
  • Achieved error-free tax documentation, ensuring compliance and client trust
  • Pioneered a cloud-based filing system, enhancing operational efficiency and data security
  • Mentored junior tax preparers, fostering a culture of continuous improvement and teamwork
  • Optimized tax strategies, saving clients 20% on average
  • Enhanced client data security with robust encryption protocols
  • Boosted client retention by 30% through personalized tax advice
  • Provided comprehensive training to new tax preparers, enhancing team skills
  • Introduced mobile tax services, increasing accessibility for clients
  • Established a peer review system, boosting team accuracy and cohesion
  • Cut client tax liabilities by 15% through strategic deductions

Claim Representative

Liberty Mutual Insurance
Remote
01.2023 - 03.2023
  • Guided policyholders through claim processes, offering clear, empathetic advice on payments
  • Ensured meticulous data analysis for claims, contributing to streamlined department operations
  • Improved claim settlement procedures, increasing policyholder satisfaction at Liberty Mutual Insurance
  • Provided empathetic guidance to policyholders, ensuring clarity and support in claim processes at Liberty Mutual Insurance
  • Performed meticulous data analysis for claims, aiding in the refinement of department operations at Liberty Mutual Insurance
  • Introduced innovative approaches to claim handling, setting new standards for efficiency and policyholder satisfaction at Liberty Mutual Insurance
  • Ensured 99% accuracy in claims documentation, safeguarding against legal issues

Collection Specialist/Customer Service

CITI Bank
Jacksonville, FL
01.2008 - 12.2009
  • Fostered a collaborative environment to improve team efficiency in handling customer queries
  • Exceeded customer service targets by 20%, enhancing client satisfaction
  • Analyzed customer feedback, implementing strategies that reduced complaints by 15%
  • Initiated a team feedback loop, boosting customer satisfaction scores

Cashier Clerk

Jacksonville Check Cashers Fl
Jacksonville, FL
12.2005 - 01.2007
  • Managed financial transactions and customer service, ensuring accuracy in all cash handling
  • Streamlined transaction processes, improving customer wait times and satisfaction
  • Maintained meticulous records of all transactions, adhering to compliance and audit standards
  • Implemented new software usage for more efficient wire transfer operations, enhancing productivity
  • Assisted customers with complex transactions, ensuring clarity and trust in our financial services
  • Efficiently managed cash and wire transfers, slashing customer wait times
  • Expedited check processing, reducing transaction time by 20%
  • Ensured 100% accuracy in cash handling through meticulous attention to detail
  • Optimized transaction efficiency, reducing wait times by 20% and ensuring 100% cash handling accuracy
  • Maintained flawless transaction records, fully compliant with audit standards
  • Provided comprehensive assistance for complex transactions, building customer trust
  • Streamlined cash and wire transfer processes, markedly enhancing customer satisfaction

Assistant Manager

Seattle Best Coffee Orlando International Airport
Orlando, FL
01.2002 - 12.2004
  • Boosted store efficiency by optimizing opening/closing processes and scheduling, enhancing customer satisfaction
  • Implemented a new scheduling system that reduced staff overtime by 15% while maintaining service quality
  • Maintained high accuracy in cash handling and inventory management, ensuring financial integrity
  • Fostered a team-oriented environment, leading to a 10% increase in staff retention at the coffee store
  • Eagerly took on additional responsibilities, including customer service improvement and staff training

Education

Diploma -

Continental Academy High School
Coral Gable, FL
01.2003

Skills

  • Bilingual
  • Computer skills
  • Claim processing
  • Client Satisfaction
  • Compliance Checks
  • Notary services
  • Document translation
  • Tax filing
  • Data Analysis
  • Registration Practices
  • Paperwork audits
  • Vehicle Titles
  • Training Protocols
  • Efficient Workflow Practices
  • Customer Record Management

Languages

  • Spanish, Native
  • English, Native

Timeline

Title and registration Senior Specialist

Carvana
04.2023 - Current

Claim Representative

Liberty Mutual Insurance
01.2023 - 03.2023

Tax Preparer & Loan signing Owner Manager

RST Tax Service & notary services
01.2010 - Current

Collection Specialist/Customer Service

CITI Bank
01.2008 - 12.2009

Cashier Clerk

Jacksonville Check Cashers Fl
12.2005 - 01.2007

Assistant Manager

Seattle Best Coffee Orlando International Airport
01.2002 - 12.2004

Diploma -

Continental Academy High School

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Shaileen Alicea JimenezSenior Specialist Title And Registration