Shaileen Cortijo De Leon
Wesley Chapel,FL
Summary
Demonstrate my knowledge and skills in the assigned work area as well as maintain harmony with my employer and colleagues. Also developing skills to participate in more areas and gain experience to grow within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Production Manager
Iminit.com
12.2021 - Current
- Receive, inspect, and builds all the products that arrives to the warehouse.
- Picking and shipping the final product to the customer.
- Managed personnel by implementing company procedures, work rules, and disciplinary action.
- Coordinated with other departments to align production with customer requirements.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
- Resolved issues quickly to maintain productivity goals.
Server
Unidine Compass Group
02.2020 - 12.2021
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista
Canteen Compass Group
08.2019 - 12.2019
- Track inventory
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Tray server
Lucky Cigar Hard Rock Hotel and Casino
01.2019 - 07.2019
- Sell cigars to customers in the casino.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
Program: English Classes -
Hillsborough Community College
06.2019
Program: Associate On Criminology -
Hillsborough Community College
06.2019
High School Diploma -
Escuela Superior Dra. Maria Socorro Lacot
Guayama, PR06.2018
Skills
- Fast Learner
- Work Under Pressure
- Team Work
- Project Management
- Materials Management
- Strategic Planning
- Assembly and Production
- Continuous Improvements
- Customer Support
- Strong Leadership Abilities
- Quality Inspection
- Inventory Management
- Operations Management
- Production Planning
- Quality Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Manager
Iminit.com
12.2021 - Current
Server
Unidine Compass Group
02.2020 - 12.2021
Barista
Canteen Compass Group
08.2019 - 12.2019
Tray server
Lucky Cigar Hard Rock Hotel and Casino
01.2019 - 07.2019
Program: English Classes -
Hillsborough Community College
Program: Associate On Criminology -
Hillsborough Community College
High School Diploma -
Escuela Superior Dra. Maria Socorro Lacot
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