Shaileen McGhee
Port Orchard
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Professional 3
Cambia Health Solutions
02.2021 - Current
- Provided superior customer service by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Researched customer inquiries to provide accurate and up-to-date information.
- Mentored new team members regarding company operations, policies and services.
- Followed up with customers to resolved issues and maintain high standards of customer service.
Cash Office Admin
Lowes
09.2019 - 02.2021
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Trained new employees on proper cash routines, procedures, and requirements.
Makeup Artist
Beauty By Shaimarie
06.2015 - 09.2019
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used social media platforms to promote skills and services.
Customer Service Representative
Concentrix
06.2015 - 06.2018
- Answered constant flow of customer calls with minimal wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Certificate - Cosmetology
Makeup Pro Certification
07.2015
High School Diploma -
Bremerton High School
Bremerton, WA08.2007
Skills
- Managing Multiple Tasks
- Active Listening and Communication
- Calm and Professional Under Pressure
- Time Management
- Attention to Detail
- Research
- Resolving Issues
- Task Management
Timeline
Customer Service Professional 3
Cambia Health Solutions
02.2021 - Current
Cash Office Admin
Lowes
09.2019 - 02.2021
Makeup Artist
Beauty By Shaimarie
06.2015 - 09.2019
Customer Service Representative
Concentrix
06.2015 - 06.2018
Certificate - Cosmetology
Makeup Pro Certification
High School Diploma -
Bremerton High School
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