Shaili Bonner
Vernal,UT
Summary
Results-oriented professional with expertise in customer service and problem-solving. Manages complex repair processes while fostering strong client relationships. Communicates effectively to enhance operational efficiency and customer satisfaction. Known for maintaining high-quality standards and a strong work ethic in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gate Guard
LaRose Construction & Oilfield Services
Vernal, UT
02.2026 - Current
- Coordinated with site management and law enforcement during emergencies to ensure swift response and safety.
- Maintained comprehensive logs of all individuals and vehicles entering or exiting site for security and accountability purposes.
- Verified authorization of personnel and vehicles using tribal access permits, business licenses, and Utero certificates to ensure site security.
- Ensured compliance with site-specific protocols and PPE requirements for incoming personnel.
Salesman
B&D RV Center
Vernal, Utah
09.2024 - Current
- Guided clients in selecting units that best fit their needs, enhancing customer satisfaction.
- Delivered professional experiences that fostered strong relationships and generated sales for new and used RVs.
- Conduct effective demonstrations and feature walk around presentations.
- Conducted regular follow-ups with prospective and current clients to ensure ongoing engagement and satisfaction.
- Utilize prospect management systems as required.
- Act as a liaison between customers and all other departments.
- Maintain a safe and clean work area for customers and coworkers.
- Cross-trained in various roles to enhance team flexibility.
Service/ Parts / Warranty
B&D RV Center
Vernal, Utah
09.2023 - 09.2024
- Verified insurance and warranty coverage for seamless repair processing.
- Managed estimates and repair orders, ensuring clarity for customers and efficiency in processing.
- Inspected and checked in customer units for accurate assessment and processing.
- Assigned technicians to repair orders based on their expertise.
- Communicated effectively with technicians to monitor repair orders and update customers.
- Delivered customer service that increased satisfaction and strengthened loyalty.
- Cultivated professional relationships with customers through in-person and phone interactions, fostering trust and repeat business.
- Scheduled appointments to optimize workflow and customer convenience.
- Unloaded freight from trucks and organized materials in warehouse.
Service Technician
B&D RV Center
Vernal, Utah
05.2022 - 09.2023
- Diagnosed, inspected, adjusted, repaired, and overhauled recreational vehicles, including travel trailers, to maintain operational standards.
- Maintain Gas, Electrical, Hydraulic, Plumbing, or chassis/ Towing Systems.
- Repaired appliances and interior components to enhance functionality and customer satisfaction.
- Completed inspection checklist on new units to ensure readiness for client delivery.
- Checked in new units at the facility to ensure accurate inventory.
Traveling Delivery Driver
Anderson Ventures Inc.
Vernal, Utah
03.2022 - 05.2022
- Delivered and picked up items up to 150 lbs from various addresses, optimizing routes for timely service.
- Ensured secure delivery and pick-up of packages, maintaining high standards of care.
- Delivered outstanding customer service to foster positive client relationships.
- Utilized handheld scanner for efficient tracking and logging of deliveries.
- Conducted daily pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Ensured vehicle cleanliness and safety to support operational compliance and reliability.
Pilot Car Driver
Westroc Trucking
Vernal, Utah
03.2019 - 03.2022
- Piloted oversize loads with precision and adherence to safety regulations.
- Executed traffic control measures, ensuring safe and efficient vehicle passage.
- Processed tickets, streamlining operations and enhancing workflow.
- Performed regular vehicle maintenance, maximizing performance and reliability.
Education
High School Diploma -
Ashley Valley Education Center
Vernal, UT12-2015
Some College (No Degree) -
RVTI
Elkhart, IN04-2026
Skills
- Customer service
- Dependable
- Team collaboration
- Effective communication
- Problem-solving
- Critical thinking
- Quick learner
Certification
- Training Completion Encana Corporation, Ep Energy, Jonah Energy, and Safeland Orientation
- CPR/AED, Pediatric CPR, First Aid
- UDOT Pilot/Escort Driver
- UDOT Flagger Training
References
- Angie Siddoway, 435.828.2643, UPS Store Manager
- Rachelle Allen, 435.790.6944, Owner, Big Gun Trucking
- Misty Scott, 435.790.3188, Owner, Misty's Pilot Car Services
Timeline
Gate Guard
LaRose Construction & Oilfield Services
02.2026 - Current
Salesman
B&D RV Center
09.2024 - Current
Service/ Parts / Warranty
B&D RV Center
09.2023 - 09.2024
Service Technician
B&D RV Center
05.2022 - 09.2023
Traveling Delivery Driver
Anderson Ventures Inc.
03.2022 - 05.2022
Pilot Car Driver
Westroc Trucking
03.2019 - 03.2022
High School Diploma -
Ashley Valley Education Center
Some College (No Degree) -
RVTI