Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhumika Patel

Portland

Summary

Proven customer service expert with a track record of enhancing guest relations at Darshil Patel through problem-solving and hospitality services. Skilled in cash handling and fluent in multiple languages, I consistently improve customer satisfaction. My leadership in staff management and commitment to maintaining a professional atmosphere have significantly boosted retention rates.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Darshil Patel
12.2023 - Current
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cashier

Harjinder
04.2023 - 08.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Cosmetologist

Greta Bhandari
03.2021 - 12.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Doing threading, waxing and facial
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Education

High School -

Basudiwala High School
Nadiad, Gujarat
04.2001

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Guest relations
  • Customer service expertise
  • Hospitality services
  • Oral and written communications
  • Listening skills
  • Time management
  • Daily reporting
  • Customer service management
  • Front desk supplies management
  • Guest services
  • Staff management
  • Credit and cash payments
  • Cash handling
  • Registration
  • Language fluency

Timeline

Front Desk Manager

Darshil Patel
12.2023 - Current

Cashier

Harjinder
04.2023 - 08.2024

Cosmetologist

Greta Bhandari
03.2021 - 12.2022

High School -

Basudiwala High School

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Bhumika Patel