Shailyn Heaton
Davenport
Summary
Organized, hardworking, dedicated professional secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Secretary
Davenport Community School District
Davenport, IA
08.2025 - Current
- Greet and assist students, parents, and visitors, answering questions and directing them to the appropriate person or office.
- Maintained accurate records of student attendance and performance data for reporting purposes.
- Provide general support to the principal and other administrators, including clerical tasks and maintaining calenders.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Processed student registrations.
- Answered multi-line phone calls and warmly greeted visitors and parents.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Coordinated meetings between parents, teachers, and administration to address student needs.
- Managed reception area, creating welcoming atmosphere for students, parents, and visitors.
Patient Service Representative
Forefront Dermatology
Moline, IL
05.2023 - 08.2025
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scheduled patient appointments and procedures.
- Obtained proper authorization and identification to release confidential medical records.
- Ran credit card batches and balanced deposits on daily basis.
Office Receptionist
Genesis Health System
Davenport, IA
11.2019 - 08.2020
- Duties included checking in patients, verifying all their personal information in the computer system is correct
- Answering phone calls which include subjects as, appointment making, questions about the facility and more
- Managed the front desk area by providing customer service and taking care of administrative tasks.
- Scheduled appointments for customers and ensured all paperwork was completed accurately.
- Assisted with data entry tasks such as entering customer orders into database systems.
- Updated customer information in databases as required.
- Greeted customers, answered general questions and directed to appropriate locations.
Personal Online Shopper
Hy-Vee
Bettendorf, Iowa
01.2015 - 06.2019
- Required to pull and bag orders that were sent via online resources
- Orders were taken to the register, scanned in and cashed out
- Take delivery orders to customers when necessary.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns or exchanges of merchandise purchased online.
Part-time Sales Manager/Supervisor
Carters
Davenport, IA
02.2018 - 01.2019
- Open and close store registers and balance the drawers
- Build customer loyalty and establish customer focus
- Assist and communicate with customers, assist in training, offer, and provide feedback.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
Education
Associates Degree in Administrative/Office Support -
Scott Community College
Bettendorf, Iowa07-2021
High School Diploma -
Davenport North High School
Davenport, IA06-2017
Skills
- Expert in Microsoft Office
- Basic QuickBooks
- Basic Accounting
- Multi-line phone systems
- Hardworking
- Multitasking
- Time Management
- Customer Service
- Strong organization
- Attendance tracking
- Fast learner
- Attention to detail
- Computer Oriented
- Speed and Efficiency
- Appointment Scheduling
Certification
Administrative and Office Support.
Timeline
Professional Secretary
Davenport Community School District
08.2025 - Current
Patient Service Representative
Forefront Dermatology
05.2023 - 08.2025
Office Receptionist
Genesis Health System
11.2019 - 08.2020
Part-time Sales Manager/Supervisor
Carters
02.2018 - 01.2019
Personal Online Shopper
Hy-Vee
01.2015 - 06.2019
High School Diploma -
Davenport North High School
Associates Degree in Administrative/Office Support -
Scott Community College
References
References available upon request.